Razi Rahman Email & Phone Number

Karachi, Pk

Karāchi, Sindh, Pakistan

Responsibilities:• Providing CRM Salesforce – Level 1,2,&3 support • Prompt resolution of issues and qualitative service delivery within SLA.• Implement & Support for Case Management, Enterprise Territory Management, User Management (Role/Profile),Standard / Custom Report, Dashboard, Data De duplication, Document Processes/issues/Errors etc.• Implement & Manage Approval processes / Workflow / Process Builder / QA & UAT • Salesforce Module Training & Preparing Guides for User and Admins,• Manage Massive Data Loading (Insert/Update) of data trough Data Loader / Import wizard• User Testing and Quality Assurance.

As Project Coordinator - Salesforce / Business Analyst I am responsible for managing Abbott Pakistan Field Force's Targets Data so that their daily activities can be monitored and reported accurately to management.Analyzing system's data and provide support to Business. Working on Cloud Computing CRM Salesforce.com Solution and responsible for Data cleansing & Data DE duplication, without compromising its fidelity or integrity.

Khobar, Ksa

Sr. Infrastructure Specialist for Al-Suwaidi Group, I am part of Research and Development team which cater AL-Suwaidi holding company's IT solutions. Based on group’s business requirement as a team I recommend solutions and do technical evaluation and put up the recommendations to the IT Board of AL-Suwaidi group. As Sr. Infrastructure Specialist I am also responsible for Presales, Design and Implementation of the IT Projects, and Project Management also extend support to IT infrastructure team. I also do engage as Pre-Sales/Post-Sales Technical Consultant for external Customers, and do technical presentations / technical discussions / gap analysis / Infrastructure Optimization / design and implement infrastructure projects, migration projects and upgrade projects for Microsoft solutions.I do Pre-Sales for Network and Storage solutions : Sonicwall, F5, NetApp, Cisco, Tandberg, Polycom and Servers sizing

Islamabad, Pakistan

As Manager Technical -Microsoft & Symantec of Techaccess Pakistan I am responsible of managing technical resources / projects / Project related issues all over Pakistan, which include Karachi, Islamabad and Lahore. Other responsibilities include build skilled technical resources and train them for future projects.Major Clients are Telenor Pakistan, Warid Telecom, UPhone, PTCL and Government sector. Solutions based on SUN and IBM Blade servers.

Riyadh , Ksa

As Systems Consultant - of Arabsoft-ACS I was responsible of Design and Implementation of Microsoft infrastructure solutions . I was also the Project Manager for the Projects. Managing project related issues and post project support issues. Other responsibilities include building strong relationship with customers, Presenting solutions and engage in Pre-sales activities, conduct POC, do gap analysis, Identify Pain areas and map them to Solutions which can eliminate or reduce client’s pain and enhance productivity and efficiency.Pre-Sales of Servers and Sizing servers for prososed solution for Compaq, HP, Acer, Dell, IBM. Also have done Rack Server mounting and commissioning.

As Network Support Engineer i was responsible for managing network and providing support to users which include desktop support and software support.