Raziya Rizwan Shaikh Email & Phone Number

My efforts in IT support at Keilhauer have bolstered system integrity and user satisfaction. Partnering with technical and non-technical users alike, I have navigated the complexities of application support and security risk assessments, focusing on clear communication and effective training programs.My educational journey, culminating in a Master's in Computer Science from the University of Mumbai and a specialization in Cybersecurity from Seneca College, has equipped me with a robust skill set. proficiencies in cybersecurity, cloud strategy, and environmental sustainability guide my approach, ensuring that our technological solutions advance operational excellence and ethical responsibility.

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  It Support Specialist

  Keilhauer

  Feb 2023 - Present - Toronto, Ontario, Canada

  The role involves supporting business application installation, configuration, and upgrades, as well as device and user onboarding and off-boarding for all divisions including management of ticketing systems like Spiceworks & JIRA. Also to communicate effectively with both technical and non-technical users, investigates security risks, conducts regular assessments, and maintains information security awareness training programs.ProjectsWorked on implementation of DUO Multi-Factor Authentication which uses the cryptographic algorithms validated by NIST. Extracted and evaluated data for 250 employees during the MFA tool implementation using data mining techniques and Microsoft Excel.The DUO tool was successfully deployed to improve infrastructure security by confirming user identification, building device trust, and enabling safe access to enterprise networks and apps.Implemented patch management methods for over 120 workstations utilizing NinjaONE Remote Monitoring, resulting in a 30% reduction in downtime and more than ninety percent system compliance with security standards enhancing endpoint security.