Rizki Aziz Radyantama Email & Phone Number

Jakarta, Indonesia

Asset Management:• Managed low-value assets ranging from IDR 1,500,000 to IDR 15,000,000 across all operational areas of PT MRT Jakarta (Perseroda).• Developed an internal asset monitoring platform for General Affair Department (gasing-mrt.com).Organization Transformation:• Led improvement projects on the internal platform of the General Affair Department, successfully launching them within three months (smartoffice.jakartamrt.co.id).• Spearheaded a project aimed at enhancing the service quality of the General Affairs Department, resulting in an increase in the Customer Satisfaction Index from 3.79 to 4.06.• Launched the General Affairs Hotline, a WhatsApp Business Account for PT MRT Jakarta (Perseroda) employees, facilitating operational needs and complaint handling.• Designed a comprehensive medium-term plan for the General Affairs Department for 2024 to 2026, including the roadmap, strategic initiatives, and various project plans.• Managed the Key Performance Indicators (KPIs) for the department, ensuring targets were met and exceeded.Financial:• Managed the procurement and purchasing processes, ensuring efficient and cost-effective operations.• Controlled budgets, prepared forecasts, and oversaw vendor management to maintain seamless operational workflows.Operation:• Managed several high-profile corporate events, including visits from the President, Governor, and townhall meetings.• Recruited, developed, and implemented non-staff development programs to enhance departmental efficiency and employee satisfaction.• Created and implemented Standard Operating Procedures (SOPs) for the department to streamline operations and ensure compliance with organizational standards.

Palembang, South Sumatra, Indonesia

• Identified business cases by analyzing and forecasting costs, interest rates, market trends, revenue projections, and market behavior to uncover potential buyers.• Evaluated customer capability using the 5C framework (Character, Capacity, Capital, Collateral, Conditions) when processing loan applications to minimize company risk.• Initiated the implementation of the WhatsApp Blast platform to boost sales of cash loan products at the TAF Palembang branch, successfully increasing sales from 83% to 110% within three months.• Achieved a sales increase of Daihatsu car loans at TAF Palembang from 100% to 115% and reduced non-performing loans from 2% to 0% within three months by applying the Kaizen method.• Developed and executed strategic sales plans to meet and exceed sales targets and company objectives.• Managed and mentored a high-performing sales team, providing training and development to ensure continuous improvement and achievement of sales goals.• Established and maintained strong relationships with key clients and stakeholders to drive business growth and customer retention.• Conducted market research and competitor analysis to identify opportunities for new product development and market expansion.• Oversaw the preparation and delivery of sales presentations and proposals, effectively communicating the value proposition of financial products to potential clients.• Monitored sales performance metrics and KPIs, making data-driven decisions to optimize sales processes and strategies.• Collaborated with cross-functional teams, including marketing, product development, and customer service, to ensure alignment and support for sales initiatives.• Managed the sales budget, ensuring effective allocation of resources to maximize return on investment.• Implemented and enforced compliance with company policies, industry regulations, and ethical standards within the sales department.

Jakarta Metropolitan Area

• Studied and gained expertise in Kaizen and the Toyota Production System (TPS) to improve operational efficiency and continuous improvement processes.• Acquired advanced knowledge of sales techniques to enhance client acquisition and retention strategies.• Conducted comprehensive credit analysis to assess and mitigate risk in loan applications.• Developed skills in service excellence to ensure superior customer service and satisfaction.• Managed collection processes to minimize delinquency rates and improve recovery rates.• Analyzed consumer segments to identify market trends and tailor financial products to meet customer needs.• Studied people management techniques to lead and develop high-performing teams.• Assisted in the evaluation and improvement of internal processes to increase efficiency and effectiveness.• Committed to self-development through continuous learning and professional growth.

Kota Cilegon, Banten, Indonesia

• Developed and supervised the work plan for repair and maintenance of the Hot Strip Mill 2 at PT Krakatau Steel (Persero), ensuring adherence to timelines and quality standards to optimize operational performance.• Initiated the first-ever training program for support personnel, focusing on technical skill enhancement, which contributed to improved workforce capability and operational reliability.• Implemented performance improvement methods for employees, successfully reducing work duration by 40%, leading to significant gains in productivity and resource efficiency.• Led the commissioning process for the Hot Strip Mill 2 facility at PT Krakatau Steel (Persero), overseeing all aspects of system start-up and functionality testing to ensure operational readiness and compliance with industry standards.

Master Of Business Administration - Mba, Strategic Management

Bachelor Of Engineering - Be, Naval Architecture

Activities and Societies: Student Executive Board (BEM) of Faculty of Engineering, Member of Hydromodelling Technology