Jay Mcelroy Email & Phone Number

Elizabethton, Tn, Us

Morristown, Tennessee, United States

In this role I coordinate store operations and staff management in partnership with the Store Manager by scheduling shifts for 36 employees in line with the projected workload, designing long-term professional development strategies for employees, and overseeing change management. Some key achievements include: • Spearheading the cross-training of existing staff to ensure consistent coverage of all operational areas and to boost productivity.• Improving customer satisfaction levels by evaluating and triaging client feedback to address and resolve identified problem areas and complaints.

Morristown, Tennessee, United States

In this role I directed all aspects of the store operations by drafting and implementing annual and monthly budgets, steering financial management, and controlling inventory processes such as purchasing and supplier negotiations. Additionally, I led a team of over 400 employees while conducting performance evaluations and resolving personnel disciplinary issues. Some key achievements include: • Being awarded the District and Regional Store of The Year for accomplishing top revenues and achieving high Sales Associate engagement scores and customer approval ratings by motivating the staff to deliver exceptional service, overseeing P&L responsibility, marketing target products through visual merchandising, and eliminating waste in all operational areas.• Optimizing and streamlining inventory management processes resulting in reduced shrinkage levels and consistent product availability based on customer demand.• Augmenting customer service and satisfaction by training the Sales Associates on incentives, upselling techniques, and product specifications.• Boosting brand awareness within the community and contributing to multiple regional advisory boards chaired by the Vice President.• Orchestrating the business unit's growth enabling the launch of three additional units within the Lakeway market area in Morristown.• Winning multiple sales awards during my tenure for continuously accomplishing the revenue KPIs and targets.

Several

Colorado Springs, Colorado, United States

Promoted to store in Morristown, Tennessee

Elizabethton, Tennessee, United States

Promoted to higher store volume and improve store moral.

Minden, Louisiana, United States

Regional promoted me from Co-Mgr. to Mgr. to help with store standards and employee moral.

Texarkana, Arkansas, United States

Promoted to Co-Mgr and train to run a larger store.

Nashville, Arkansas, United States

Promotion to Store Manager

Magnolia, Arkansas, United States

Assistant Mgr.

El Dorado, Arkansas, United States

Assistant Mgr. transferred to Magnolia, Ark

Atlanta, Texas, United States

Promoted from Trainee to Assistant.

Longview, Texas, United States

Hired by recruiter from Wal-Mart upon on graduation from the University of Arkansas at Fayetteville.

Public Speaking And Communication Skills

Bachelor Of Science - Bs, Marketing