Razvan Dinculescu Email & Phone Number

• Managed the growth of our club's memberships since the inception of our centre to over 200+ active in-person members across our locations in Cambridge.• Orchestrated the expansion and operations of our coding club from one initial location to six total sites around Cambridge where we delivered coding lessons.• Oversaw and led our team of 13 tutors across a range of activities such as competitive events, school clubs and regular coding sessions at our centre.• Earned and maintained… Show more • Managed the growth of our club's memberships since the inception of our centre to over 200+ active in-person members across our locations in Cambridge.• Orchestrated the expansion and operations of our coding club from one initial location to six total sites around Cambridge where we delivered coding lessons.• Oversaw and led our team of 13 tutors across a range of activities such as competitive events, school clubs and regular coding sessions at our centre.• Earned and maintained five-star reviews across three years of operations, always improving our standards to maintain customer satisfaction.• Implemented workplace policies and documentation for employee guidance relating to tutoring, safety, and technical troubleshooting.• Employed and retained high levels of staff by addressing individual needs through coaching, regular feedback, and scheduled one-to-one meetings. Show less

• Enhanced the implementation and execution of the proprietary Code Ninjas curriculum in our centre and tailored it to the needs of our students.• Overhauled our team structure and trained staff to better fit the needs of the business.• Architected and sustained the centre computer lab through regular servicing, updating, and fixing of our software and hardware.• Provided access to students and staff to the required services by creating and assigning accounts and licences.•… Show more • Enhanced the implementation and execution of the proprietary Code Ninjas curriculum in our centre and tailored it to the needs of our students.• Overhauled our team structure and trained staff to better fit the needs of the business.• Architected and sustained the centre computer lab through regular servicing, updating, and fixing of our software and hardware.• Provided access to students and staff to the required services by creating and assigning accounts and licences.• Resolved general and technical customer queries professionally via phone, email and through our CRM platform in a prompt and timely manner. Show less

• Effectively conveyed complex programming and video game design concepts to young learners aged five to fourteen in a variety of programming languages and tools ranging from block-based code projects to JavaScript, Python, C#, Ruby, and Lua based games.• Exceeded expectations and quickly became involved in the organisation of our centre and the drawing up of the daily operations.

Cambridge

• Covered a wide range of duties including hosting, bar duties, and order fulfilment.• Offered excellent service in a high-stakes, high-pressure environment with over 200+ bookings as part of an amazing team of waiters.• Ensured customer satisfaction through effective listening and understanding in coordination with team members.• Received several five-star ratings for the restaurant directly due to the high quality of my service, thus increasing customer retention.• Helped… Show more • Covered a wide range of duties including hosting, bar duties, and order fulfilment.• Offered excellent service in a high-stakes, high-pressure environment with over 200+ bookings as part of an amazing team of waiters.• Ensured customer satisfaction through effective listening and understanding in coordination with team members.• Received several five-star ratings for the restaurant directly due to the high quality of my service, thus increasing customer retention.• Helped organize and coordinate private events for individuals and companies, meeting the high expectations and requirements of our customers. Show less