Operational Rules Establishment: Established rules of operations with vendors and theSourcing team for creating Fieldglass-compatible contracts.SOW and Worker Management: Managed Statements of Work (SOWs) and workers accordingto the agreed rate card between the client and vendors.Contract and Payment Management: Managed contracts in Fieldglass, including the approvalflow for payments of fixed capacity, deliverable-based projects, and service-based(tickets/items performed) contracts.Integration Maintenance: Maintained the integration between ServiceNow and Fieldglass onInformatica for timesheet processing.Invoice Processing Integration: Maintained the integration between Fieldglass, Globalscape,and the Accounts Payable system to ensure smooth invoice processing.Compliance and Validation: Ensured compliant approvals from SOW owners on every invoiceand validated them before processing.User Maintenance and Education: Maintained user accounts and educated SOWowners/managers on Fieldglass functionality.Manager Support: Provided managers with financial and worker-related reports as needed.Periodic Data Analysis: Conducted periodic analysis of Fieldglass data to identify and addressabnormalities in the system.

Provide excellent customer service via phone, email, or chat.Address inquiries, resolve issues, and offer solutions promptly.Document interactions accurately in a CRM system.Collaborate with cross-functional teams for issue resolution.Stay informed about products, upsell opportunities, and policies for effective customer care.

Managing billing processes, including invoice generation and distribution.Verifying and reconciling invoices with purchase orders and contracts.Handling customer inquiries and resolving billing discrepancies.Coordinating with sales and finance teams to ensure accurate billing.Monitoring accounts receivable and following up on overdue payments.Preparing financial reports related to billing and accounts receivable.Developing and implementing billing policies and procedures.Ensuring compliance with tax regulations and financial standards.Keeping detailed records of billing activities for auditing purposes.