Aleksander R. Nordgarden Rødner Email & Phone Number

Oslo Area, Norway

Starting in January of 2017, Norsk Helsenett (NHN) took over IT and purchasing services from eleven agencies and bureaus under the Norwegian Ministry of Health and Care Services. In addition to retaining most of my responsibilities from NIPH, I have gained others. In response to customer needs, I took on the role of change coordinator for all our customers within the central health administration, reporting to the central change manager. I am also responsible for the apprentices we have… Show more Starting in January of 2017, Norsk Helsenett (NHN) took over IT and purchasing services from eleven agencies and bureaus under the Norwegian Ministry of Health and Care Services. In addition to retaining most of my responsibilities from NIPH, I have gained others. In response to customer needs, I took on the role of change coordinator for all our customers within the central health administration, reporting to the central change manager. I am also responsible for the apprentices we have in my duty section.Accomplishments: Coordinated migration of CEPI from our infrastructure to external hosting partner. Defined processes and working practices for tier two support. Guided, coached, and supported six apprentices through their craft certificate exams. Defined the role of change coordinator. Technologies supported: Windows 10, Equitrac, Follow-You printing, Microsoft Office 2010/2013, Citrix, Microsoft Server 2003/2008/2012/2016, Active Directory, Microsoft Exchange, System Center Configuration Manager, Wendia PoB, SCCM, BitLocker, Skype for Business, HP Service Manager Show less

Oslo, Norway

Oslo, Norway

Oslo, Norway

I am the head of the NITO local at NHN. In this capacity, I've performed a number of duties:-Representing and councelling my members-Participated in dialogue, discussion, and negotiation with management-Union representative to the elections board for the 2021 elections of employee representatives to the board of directors-Head of the collective bargaining team-Chair of the elections board for the 2023 elections of employee representatives to the board of directors

Oslo, Norway

I am a board member and union representative in the NITO local at NHN. In this capacity, I've performed a number of duties:-Union representative in place since 2018-Representing and councelling my members-Participated in dialogue, discussion, and negotiation with management-Provided feedback to draft reports to internal and external stake holders-Union representative to the elections board for the 2019 elections of employee representatives to the board of… Show more I am a board member and union representative in the NITO local at NHN. In this capacity, I've performed a number of duties:-Union representative in place since 2018-Representing and councelling my members-Participated in dialogue, discussion, and negotiation with management-Provided feedback to draft reports to internal and external stake holders-Union representative to the elections board for the 2019 elections of employee representatives to the board of directors-Member of the wage negotiation team since 2019 Show less

Oslo Area, Norway

At the Norwegian Institute of Public Health, I made a return to the world of end-user support, supporting researchers, scientists and administrative personnel running both off-the-shelf software and custom made solutions. In addition, I spend time updating our internal documentation, maintained in Confluence. I was further responsible for various management tasks, such as scheduling shift lists for phone support shifts and maintaining our asset registry in Snow, including input of new… Show more At the Norwegian Institute of Public Health, I made a return to the world of end-user support, supporting researchers, scientists and administrative personnel running both off-the-shelf software and custom made solutions. In addition, I spend time updating our internal documentation, maintained in Confluence. I was further responsible for various management tasks, such as scheduling shift lists for phone support shifts and maintaining our asset registry in Snow, including input of new assets into the database, and archiving of discarded equipment.User contact took place mainly via email and phone, though some on-site work was also involved. Whenever possible, we remote controlled the user computer using SCCM Remote control (which replaced LANDesk Remote Management) or TeamViewer.Accomplishments: Tested and tracked bugs for the new intranet solution. Technologies supported: Windows XP/7/10, Equitrac, Follow-You printing, Sophos SafeGuard, LANDesk, Microsoft Office 2010/2013, Citrix, Microsoft Server 2003/2008/2012, Active Directory, Microsoft Exchange, System Center Configuration Manager, FreeTIL, Snow License Manager, Wendia PoB, SCCM, BitLocker, Skype for Business Show less

Oslo Area, Norway

At FotoWare I supported the FotoWare suite of Digital Asset Management products, handled cases in our ticket handling system and kept in touch with partners and customers around the world. Responsibilities included advising partners on workflow issues, troubleshooting configuration problems and bugs, and coordinating with the development team to provide fixes to problems.Contact with partners and customers took place via email and phone (Lync), with remote control using TeamViewer as… Show more At FotoWare I supported the FotoWare suite of Digital Asset Management products, handled cases in our ticket handling system and kept in touch with partners and customers around the world. Responsibilities included advising partners on workflow issues, troubleshooting configuration problems and bugs, and coordinating with the development team to provide fixes to problems.Contact with partners and customers took place via email and phone (Lync), with remote control using TeamViewer as needed. In addition to product support, my responsibilities included writing tips of the week for our weekly partner newsletter.The FotoWare suite runs primarily on servers (Windows 2003, 2008 supported), though client-side software exists for both Microsoft Windows and Mac OS X. In addition, apps exist for both iOS and Android, and plugins exist for Microsoft Office and Adobe Creative Suite. The FotoWare suite configuration takes place through a dedicated web interface. FotoWeb runs on both IIS and Apache.Technologies supported: FotoWare suite (Index Manager, FotoWeb, Color Factory, Connect, FotoStation, FotoWeb Desktop) on various software platforms (Windows 2003/2008 server, Windows XP, Vista and 7 and Mac OS X Snow Leopard through Mountain Lion, iOS and Android), IIS, Apache, MongoDB, XMP, IPTC, FlexNet Licence Manager Show less

Oslo Area, Norway

At Orkla, I continued working with 1st and 2nd tier desktop support, as well as preparing computers for users and user administration. As part of my responsibilities, I handled onsite support for several locations and led the support team for the salesteams of the various Orkla Companies in Norway, first under the auspices of Orkla Brands/Foods IT-senter, which was later merged into Orkla Shared Services.Support was mainly handled over the phone and via email. However, when posted to a… Show more At Orkla, I continued working with 1st and 2nd tier desktop support, as well as preparing computers for users and user administration. As part of my responsibilities, I handled onsite support for several locations and led the support team for the salesteams of the various Orkla Companies in Norway, first under the auspices of Orkla Brands/Foods IT-senter, which was later merged into Orkla Shared Services.Support was mainly handled over the phone and via email. However, when posted to a site, customers would often come to me on instruction from the support desk. Technologies supported: Windows (XP and 7), Lotus Notes (versions 6 and 8), Microsoft Office. SAP Mobile Sales, Symphony CRM, Checkpoint VPN, Active Directory, BitLocker, Show less

I was originally employed at Orkla Shared Services as a temporary IT consultant. After six months of temp work, my contract was made permanent.

Oslo Area, Norway

At Eltel Networks, Norway, I worked 1st and 2nd tier support, preparing computers for new and existing users, installing software and hardware, as well as supporting our field technicians who provided the "Bredbåndshjelpen" service for Telenor.Technologies supported: Windows XP, Microsoft Office, Microsoft Outlook and Outlook Express, CheckPoint VPN

Oslo Area, Norway

Following my vocational education, I apprenticed at Ullevaal as a support technician, handling 1st and 2nd tier desktop support for three divisions (Laboratory, Radiology and Women/Child). For most of this time I was the primary supporter for these three divisions, and supported them on phone, via email and onsite, as needed.At the end of the apprenticeship, I sat and passed a practical exam to qualify for my Certificate of completed apprenticeship.Technologies supported:… Show more Following my vocational education, I apprenticed at Ullevaal as a support technician, handling 1st and 2nd tier desktop support for three divisions (Laboratory, Radiology and Women/Child). For most of this time I was the primary supporter for these three divisions, and supported them on phone, via email and onsite, as needed.At the end of the apprenticeship, I sat and passed a practical exam to qualify for my Certificate of completed apprenticeship.Technologies supported: Windows (NT, 2000 and XP), Microsoft Office, Microsoft Outlook, DocuLive, DLPasDoc, RIS/PACS, ProSang Show less

Stavanger Area, Norway

As a conscripted soldier in the Royal Norwegian Navy, I served as a Communications operator at Forsvarskommando Sør-Norge/Defence command Southern Norway (FKS), later Fellesoperativt Hovedkvarter/Joint Operative Headquarters (FOHK) outside Stavanger, which at the time served as the NATO Joint Headquarters North.Responsibilities included delivering messages to the duty units at the headquarters, setting cryptography keys on secure phones (STU-II/B), compiling daily reports, shore-to-ship… Show more As a conscripted soldier in the Royal Norwegian Navy, I served as a Communications operator at Forsvarskommando Sør-Norge/Defence command Southern Norway (FKS), later Fellesoperativt Hovedkvarter/Joint Operative Headquarters (FOHK) outside Stavanger, which at the time served as the NATO Joint Headquarters North.Responsibilities included delivering messages to the duty units at the headquarters, setting cryptography keys on secure phones (STU-II/B), compiling daily reports, shore-to-ship communications and more. As needed, I also helped out on the base helpdesk.For the duration of the service, I held a security clearance level of NATO Secret. Show less

Oslo Area, Norway

As part of my third year at a technical high school, I interned with AstraZeneca once a week, performing IT-related tasks, such as maintaining their support request system, supporting users, and other tasks.Technologies supported: Windows XP, Microsoft Office, Microsoft Visio

Business Administration And Management, General

Human Resource Management, labour law.

Bachelor Of Science (Open), Information Technology, Business

Activities and Societies: Open University Students Association Dr. Turing Society Open Programme periodic quality review panel (2014-15).

Craft Certificate, Applied Electronics

18-month apprenticeship in IT support, completing my upper secondary education.

Communication And Cryptography, 5.5 Gpa On A 1-6 Scale

KNM Tordenskjold is the Royal Norwegian Navy school for maritime military operations. I was sent there for an intensive course.

Military Operations

KNM Harald Haarfagre is the recruit depot and basic training center for the Royal Norwegian Navy.

Applied Electronics And Electrical Engineering

At the vocational school Sogn (high school/upper secondary education level), I studied electrical engineering, applied electronics.

Applied Electronics And Electrical Engineering

Activities and Societies: Student's Union My second year of high school was spent in England, where Sogn VGS cooperated.