An experienced IT consultant, I work and have worked for companies both big and small, in the public and private sectors. I enjoy finding out what causes that annoying error, solving the problem and documenting the solution.I hold to the notion that once a solution has been found, it should not need to be found again. By documenting what we do and how we do it, we achieve better results, and become able to improve ourselves. I do not believe that there can be only one solution, but strive to find the solution that is at once the most accurate and the most efficient.I subscribe to the Hacker attitude:1. The world is full of fascinating problems waiting to be solved.2. No problem should ever have to be solved twice.3. Boredom and drudgery are evil.4. Freedom is good.5. Attitude is no substitute for competence.Specialties: Desktop and application support, user, client and server management, process toolsProcess methodologies: ITIL, Kanban, Kepner Tregoe, Lean Six Sigma,Operating systems: Windows, Windows Server, Mac OS XVirtualization tools: VMWare, VirtualBoxService management suites: HP OpenView, HP Service Manager, Apanto, Freshdesk, FreeTIL, Wendia PoB, SMAX
Listed skills include Windows Server, Technical Support, Active Directory, Software Documentation, and 20 others.