Diagnosed and resolved technical issues related to hardware, software, firewall, and network connectivity.Configured and troubleshooted client operating systems and applications, covering both physical and virtual environments. This included Windows 10/11, Windows Server, Microsoft Office 365, Exchange, and various business systems.Troubleshoot software installations, configuration, and compatibility issues on different client endpoints.Worked with Fortinet equipment, HPE servers, Synology NAS products, various printers, and fixed endpoint hardware problems.Documented and created user‑friendly guides to manage client credentials and log‑on data.Hands‑on experience with Active Directory and Group Policies, Managed email accounts in cPanel, Supervised threat monitoring operations within Bitdefender GravityZone.

Assisted the General Manager in all matters and maintained communication between the board and all company departments.I was responsible for managing and maintaining the IT department. In addition, I routed and set up a new clinic’s network.Implemented automated solutions for the acquisitions department and for tracking sterilized medical instruments.Managed and maintained the relationship with external providers.Reviewed various financial statements and introduced a revised pay and bonus structure for our staff.Tracked and analyzed key performance indicators such as productivity, occupancy, and the quantity of conducted procedures.

I assisted the team in designing a lighting system for the garden of EFdeN’s Sustainable City prototype using AutoDesk AutoCAD.