Customer Quality Engineer
CurrentRepresenting client’s interests in the organization, on the quality side for 0 km products.Decide blocking / unblocking the deliveries of products that may have quality problems with impact at the customer side.Decide sorting criteria for products with quality issues.Fast response for customer concerns and incidents by performing parts and process analysis, identifying root cause and preparing 8D reports.Getting involved in new product launch by preparing the PPAP documentation: PFMEA, Control Plan, Product & Process capabilities.Maintain close contact with the customer in order to understand their requirements and support the implementation in the plantLead a team of people from different departments for developing or improving process procedures (End of Line Testing equipment, process cycles, parameter limits and validation)Participate at internal audits as well as customer audits for new product introduction or serial life changes.Getting involved in claims/audits at sub-suppliers for investigating root cause and implementing corrective actions.Coordinate customer visits and factory audits.
