Troubleshooting various Windows, MacOS, Ubuntu image issues. Installing Windows BIOS and drivers by running HP Image Assistant Tool, checking the image errors by running commands in administrator command prompt. In case of damaged device or corrupt Windows Image initiate a laptop replacement. Identifying and troubleshooting Cisco VPN issues and network connectivity's, updating group policies and certificates. Assisting new hires to enroll security keys in order to access VPN, setting up account… Show more Troubleshooting various Windows, MacOS, Ubuntu image issues. Installing Windows BIOS and drivers by running HP Image Assistant Tool, checking the image errors by running commands in administrator command prompt. In case of damaged device or corrupt Windows Image initiate a laptop replacement. Identifying and troubleshooting Cisco VPN issues and network connectivity's, updating group policies and certificates. Assisting new hires to enroll security keys in order to access VPN, setting up account passwords, setting up their laptops with the minimum required applications, making sure their devices are compliant with organization policy and access to internet is granted. Dealing with locked accounts due to multiple bad passwords attempts. Unlocking and resetting passwords, instructing the correct way to access VPN and laptops. Troubleshooting various browsers and extensions errors updating browsers and certificates. Running different commands in Exchange Shell and Windows PowerShell to identify users accounts in AD, checking if accounts are being enabled, locked, date of creation, LDAP groups, user account permissions and groups permissions. Troubleshooting various MacOS issues: hardware and power issues, resetting NVRAM and SMC for Intel processors laptops, initiating replacements if needed. Reimaging MacBooks devices using JAMF enrollment portal, enrolling in MDM profiles and installing the latest certificates. Resolving issues using MacOS terminal, installing and uninstalling apps, certificates and networking issues, compliances, OS versions and other Amazon required policies. Assisting end users to connect to the correct assigned VPN groups and end routes, troubleshooting SSO/Kerberos and Nomad app issues. Educating the end users on how to back up their data using different Amazon cloud apps and servicesAssisting Ubuntu image end users running different commands in terminal installing software packages, third party updates if required by Amazon compliance policy Show less

Responding to the customers queries in a timely and accurate way, via phone, email or chat and creating tickets and proceeding with troubleshooting for Google Workspace related pods: Email, Admin Console, Real Time Communication, Collaboration, MSM.Dealing and advising the clients in regards of certain licenses such as Google for Non-Profit and Google for Education( Education Fundamentals, Education Standard, Teaching and Learning Upgrade, Education Plus). Working in close cooperation with… Show more Responding to the customers queries in a timely and accurate way, via phone, email or chat and creating tickets and proceeding with troubleshooting for Google Workspace related pods: Email, Admin Console, Real Time Communication, Collaboration, MSM.Dealing and advising the clients in regards of certain licenses such as Google for Non-Profit and Google for Education( Education Fundamentals, Education Standard, Teaching and Learning Upgrade, Education Plus). Working in close cooperation with Google resellers in order to provide an acurate information to the existing and future clients.Assisting with domain verifications, license approvals, configurations of mail servers, adding and removal of users, groups settings, calendar, classroom configuration, adding and removal of mobile and endpoints devices, troubleshooting Android and IOS devices added to the respective organizations.Resolving tickets representing billing issues and disputes, troubleshooting and processing issues to maintain productivity.Identifying and troubleshooting customers accounts and access related issues, including password changes, identity verification, conflicting accounts, accounts recovery and support for alternate access.Resolving technical issues related to all the products company provides in a timely manner using available resources.Identifying customer needs and helping customers use specific features.Following up with customers to ensure their technical issues are resolved.Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users).Logging bugs and enhancement requests.Updating our internal databases with information about technical issues and useful discussions with customers.Sharing feature requests and effective workarounds with team members.Informing customers about new features and functionalities.Performing other related duties as assigned.Assigned to train and advise junior personnel by applying company's policies Show less

Responsible for the credit and collection of bad debts activities for a defined portfolioReviewing 31-60 days and 60+ days balances on a daily basisMaintaining regular contact with the customers via the communication available (telephone, e-mail, fax, mail)to fulfill all work related tasksWorking with a minimum of supervision on collection of overdue accountsReviewing payments through BACS, cheques and wire transfers on a daily basisManaging unallocated credit notes on… Show more Responsible for the credit and collection of bad debts activities for a defined portfolioReviewing 31-60 days and 60+ days balances on a daily basisMaintaining regular contact with the customers via the communication available (telephone, e-mail, fax, mail)to fulfill all work related tasksWorking with a minimum of supervision on collection of overdue accountsReviewing payments through BACS, cheques and wire transfers on a daily basisManaging unallocated credit notes on ledgerMaking adjustments, handling queries and resolving problems within company guidelines and policyEvaluating the accounts in order to establish the value of the credit limitAble to deal with most routine risk assessment decisions (identity validation, credit limit review) for theassigned customersAnalyzing and managing the situation of the assigned accounts (new and existing) within the establisheddeadlines and contacts the customers for information/documents needed for collecting payments or releasingordersUpdating the customer accounts with correct information and obtaining the customer's confirmation whenevernecessarySolving customer account related problems received via the communication available (telephone, e-mail, fax,mail) or direct them to the relevant departmentsIdentifying and solving credit card payment issues and preventing fraud attemptsTaking details and actions for processing the refunds by credit cards or chequesAssisting Audit on requirements (gathering statements, invoices, preparing letters and providingreconciliations)Ensuring the telephone is answered promptly and professionally Show less

Checking and authorizing suppliers invoicesKeeping track of all payments and expenditures, including payroll, purchase orders, invoices, statementsMaintaining historical recordsPreparing analyses of accounts and producing monthly reportsAccounts reconciliationReviewing and analyzing invoices queries and incorrect billing by checking contracts and working in closecooperation with other departments to ascertain were the issues areReconciliation of supplier statements… Show more Checking and authorizing suppliers invoicesKeeping track of all payments and expenditures, including payroll, purchase orders, invoices, statementsMaintaining historical recordsPreparing analyses of accounts and producing monthly reportsAccounts reconciliationReviewing and analyzing invoices queries and incorrect billing by checking contracts and working in closecooperation with other departments to ascertain were the issues areReconciliation of supplier statements and due by reports for the supplier accountsRaising batch payments and meeting strict monthly deadlineMaking prepayments for suppliersEnsuring that all payments are made in accordance with company policyMonitoring and settling annual override commission for different suppliersEnsuring all the payments are sent on timely mannerResolving payment discrepancies and disputes on behalf of the companyComplying with the work procedures and related internal controlsPerforming other specific Accounts Payable activities as requested by the Team Leader Show less

Updating and maintaining record of expendituresSending out payments for the companyOrganizing and filling deposit receipts as invoices are paidEnsuring that all the payments are made in accordance with company policyResponsible with the process of complaint invoicesCheck vendor files for any previous payments and assign voucher numbersPaying vendors by scheduling pay checks and ensuring payment is received for outstanding creditGenerally responding to all vendor… Show more Updating and maintaining record of expendituresSending out payments for the companyOrganizing and filling deposit receipts as invoices are paidEnsuring that all the payments are made in accordance with company policyResponsible with the process of complaint invoicesCheck vendor files for any previous payments and assign voucher numbersPaying vendors by scheduling pay checks and ensuring payment is received for outstanding creditGenerally responding to all vendor inquiries regarding financePreparing and mailing invoices to customersReconciling cash receipts and deposits Show less

Working in close cooperation with the General Hotel Manager to verify that staterooms and all the amenities are always set up in a timely fashion in accordance with posted times and that the staterooms environment meets Company standards. Overseeing the junior staff to ensure they handle all equipment and supplies in a manner consistent with Company standards. Always providing immediate and undivided attention to the customer complaints, promptly resolves issues that affect hotel operations and… Show more Working in close cooperation with the General Hotel Manager to verify that staterooms and all the amenities are always set up in a timely fashion in accordance with posted times and that the staterooms environment meets Company standards. Overseeing the junior staff to ensure they handle all equipment and supplies in a manner consistent with Company standards. Always providing immediate and undivided attention to the customer complaints, promptly resolves issues that affect hotel operations and the customer cruise experience, and escalates to General Hotel Manager as appropriate. Continually reviewing and monitoring equipment and promptly resolving any equipment malfunctions or breakdowns. Overseeing functions as directed by management. Ensuring that all the hotel checks are properly signed and processed, indicating folio number and passenger’s name,and that data is properly input into the Micros POS Hotel system Show less

Managing a selected team to provide an immediate positive first impression to every guest through a warm, welcoming individual greeting supported by a spotless and professional appearance.Coaching a team to ensure that all subordinates in the F&B Services department understand their roles in relation to guests’ satisfaction/service and that established standards for guest service and food product quality are always achieved.Coaching a team to nurture a memorable connection with every… Show more Managing a selected team to provide an immediate positive first impression to every guest through a warm, welcoming individual greeting supported by a spotless and professional appearance.Coaching a team to ensure that all subordinates in the F&B Services department understand their roles in relation to guests’ satisfaction/service and that established standards for guest service and food product quality are always achieved.Coaching a team to nurture a memorable connection with every guest by always showing genuine interest during service and staying fully engaged throughout the voyage.Knowing team’s role descriptions, delivering them to all team members under my direct supervision (new joiners,returning crew, and promoted crew), and communicate clear expectations based on each role description.Observing each crew member's performance using his or her role description as a guide and delivering prompt and appropriate correction, improvement, or reinforcement. Coaching and developing skills, engaging team members to become the Consummate Host.Identifying top performers and mentoring them for career advancement or promotion.Monitoring and adjusting manning levels to achieve optimal results based on operational demands in all service areas.Ensuring that all subordinates are in compliance with all Company and external regulations, guidelines, policies,and procedures, including USPH protocols.Always follows timekeeping rules and creates, reviews, maintains, and manifests accurate MLC Hours of Rest records.Always maintains professional, effective, and motivated working relationships across all functions, taking into account differences in cultures, backgrounds, and individual personalities. Show less