Responsibilities:● Responsible for testing two different apps (on both IOS and Android) and product firmware● Creating procedures to improve workflows ● Periodic evaluations with KPIs to ensure employees performance and satisfaction● Reporting results and providing feedback to other departmentsMain Achievements:● Reviewed and improved Full Test plans and Smoke Test plans for two apps● Reviewed and changed priority for pending bugs list, for IOS and Android● Provided tools and additional hardware to improve the department efficiency● Researched and proposed an Automation Software for testing apps

Responsibilities:● Responsible for worldwide technical support, in English, for 60+ distributors and 400k+ end customers● Periodic evaluations with KPIs to ensure employees performance and satisfaction● Mediating conflicts and stepping in to help angry customers● Creating procedures to improve workflows● Configuring a new Helpdesk with integrated knowledge base for agents Main Achievements:● Managing the team to handle 40k tickets/year (6k tickets/month on critical cloud server failure)● Validating and hiring 2 more people (6 people team) to cope with the increased number of tickets and to provide high level of support for our customers● Participating at management meetings (Canada) for new products development and improvements● Implementing a shared knowledge base and FAQ for thousands of customers

Responsibilities:● Assigning tasks to each team member for improved workload distribution● Making sure each team member has access to knowledge by providing trainings● Traveling to European customers to present new products and assisting the sales teamMain Achievements:● Successfully coordinating a 4 people team to offer best customer experience● Being a contact point between customers and R&D to share feedback for improving products● Support team handling 800+ tickets per month

Responsibilities:● Assuring technical support for hardware and software security products● Replicating customers’ issues and reporting them in JIRA for R&D investigation● Using different tools (Gitlab, Confluence, Weblate) and APIs to investigate AWS Server issuesMain Achievements:● Being able to serve and discuss with worldwide distributors(companies) and end customers, from different cultures● Evolving a multinational distributed team (Romania, Canada, Israel)

Responsibilities:● Designing technical offers for fire alarm, voice evacuation, access control, video surveillance and intrusion detection systems ● Monitoring the implementation to follow the technical project for large scale projects (Mega Mall)● Working closely with sales and other departments to meet budgets and functionality requirements● Researching new products and new suppliers to provide the best solutionMain Achievements:● Gained experience with the biggest brands in the business (Honeywell, Axis, Bosch, Schrack, GE)● Creating technical offers for large scale applications, with thousands of detectors (Unirii View, Orhideea Towers, UBC Timisoara)

Responsibilities:● Purchasing and coordinating the installation of networking and security equipment for various companies● Testing and analyzing networking and security equipment to ensure the compatibility in custom projects● Designing and installing structured cabling in various topologies to meet customers' needsMain Achievements:● Coordinating teams of 4 people for technical solution implementation ● Successfully finished 12+ small and medium sized projects for governmental institutions, hotels and offices

Responsibilities:● Installing, commissioning and maintaining various brands of intrusion detection, access control, video surveillance and fire alarm systems● Finding and proposing innovative technical solutions adapted to customers’ needs● Connecting security systems to monitoring stations and checking system reportingMain Achievements:● Successfully finishing hundreds of new projects and servicing thousands of security systems● Installing and commissioning security systems for different kind of customers, from residential, to companies and banks (Grade 3) and even large-scale applications (like IMGB- with 80+ video surveillance cameras)