Razvan Mirodotescu Email & Phone Number

Bucharest, Romania

• Responsibilities:
• Responsible for testing two different apps (on both IOS and Android) and product firmware
• Creating procedures to improve workflows
• Periodic evaluations with KPIs to ensure employees performance and satisfaction
• Reporting results and providing feedback to other departmentsMain Achievements:
• Reviewed and improved Full Test plans and Smoke Test plans for two apps

Bucharest, Romania

• Responsibilities:
• Responsible for worldwide technical support, in English, for 60+ distributors and 400k+ end customers
• Periodic evaluations with KPIs to ensure employees performance and satisfaction
• Mediating conflicts and stepping in to help angry customers
• Creating procedures to improve workflows
• Configuring a new Helpdesk with integrated knowledge base for agents Main Achievements:

Bucharest, Romania

• Responsibilities:
• Assigning tasks to each team member for improved workload distribution
• Making sure each team member has access to knowledge by providing trainings
• Traveling to European customers to present new products and assisting the sales teamMain Achievements:
• Successfully coordinating a 4 people team to offer best customer experience
• Being a contact point between customers and R&D to share feedback for improving products

Bucharest, Romania

• Responsibilities:
• Assuring technical support for hardware and software security products
• Replicating customers’ issues and reporting them in JIRA for R&D investigation
• Using different tools (Gitlab, Confluence, Weblate) and APIs to investigate AWS Server issuesMain Achievements:
• Being able to serve and discuss with worldwide distributors(companies) and end customers, from different cultures
• Evolving a multinational distributed team (Romania, Canada, Israel)

Bucharest, Romania

• Responsibilities:
• Designing technical offers for fire alarm, voice evacuation, access control, video surveillance and intrusion detection systems
• Monitoring the implementation to follow the technical project for large scale projects (Mega Mall)
• Working closely with sales and other departments to meet budgets and functionality requirements
• Researching new products and new suppliers to provide the best solutionMain Achievements:
• Gained experience with the biggest brands in the business (Honeywell, Axis, Bosch, Schrack, GE)

Bucharest, Romania

• Responsibilities:
• Purchasing and coordinating the installation of networking and security equipment for various companies
• Testing and analyzing networking and security equipment to ensure the compatibility in custom projects
• Designing and installing structured cabling in various topologies to meet customers' needsMain Achievements:
• Coordinating teams of 4 people for technical solution implementation
• Successfully finished 12+ small and medium sized projects for governmental institutions, hotels and offices

Bucharest, Romania

• Responsibilities:
• Installing, commissioning and maintaining various brands of intrusion detection, access control, video surveillance and fire alarm systems
• Finding and proposing innovative technical solutions adapted to customers’ needs
• Connecting security systems to monitoring stations and checking system reportingMain Achievements:
• Successfully finishing hundreds of new projects and servicing thousands of security systems
• Installing and commissioning security systems for different kind of customers, from residential, to companies and banks (Grade 3) and even large-scale applications (like IMGB- with 80+ video surveillance cameras)

Bachelor Degree In Electrical Engineering, Electrical And Mechanical Engineering

Biochemistry