Razvan Simion Email & Phone Number

Bucharest, Romania

• Responsible for operational & project delivery of the 1st Level & 2nd Level Applications for the IoT Device Management solution. Also managed the extended support in the Infrastructure & IP areas.
• Managed a team of up to 24 direct reports (out of which 5 in Japan).
• Managing the project closure and closure of the delivery units in reporting structure

Bucharest, Romania

• Additional to the previous team, responsible for Level2 IoT Infrastructure & Connected Vehicles DevOps
• Team size up to 58 direct reports
• Managed the project closure with external handover and closure of the delivery units in reporting structure

Bucharest, Romania

• Responsible for operational & project delivery of the 1st Level IoT Core Networks team in Romania (up to 38 operators) & NOC Japan team (2 operators).
• Managed and coached a team of up to 28 direct reports (out of which 5 in Japan).
• Japan specific: responsible for a local premium operational support on top of the global standard IoT as-a-service delivery.

Bucharest, Romania

• Responsible for operational & project delivery of the 1st Level teams for up to 38 live operators onboarded on the IoT solutions, covering >7000 enterprises.
• Managed and coached a team of up to 38 direct reports.

Bucharest, Romania

• Responsible for operational delivery of Mobile virtual network operator (MVNO) Front Office, BSS & Core Network production environments for 3 operators.
• Managed and coached a team of up to 32 direct reports, fostering engagement and encouraging continuous improvement through regular feedback and development opportunities.
• Pursued optimal performance and improved capacity distribution of the resources and services.
• Supported presales activities in building the business case for new Customers.

Bucharest, Romania

• Technical interface and escalation point for the MVNO Mobile Customer
• Ensured team activity quality through continuous monitoring and coaching.
• Managed training plans, onboarded new colleagues and created documentation.
• Implemented measures to improve service delivery.
• Provided on-call technical support for the FO team.

Bucharest, Romania

• Ensured monitoring and troubleshooting of the Billing and Messaging platforms. E.g.: billing cycles, provisioning flow, MIO (Messaging in One), MSP (Multi Service Proxy)
• Performed daily checks and preventive actions to prevent service degradation
• Executed scheduled maintenances on the network and coordinated planned activities
• Resolved customer complaints from the Contact Centers
• Creation and continuous improvement of procedures and routines within the department
• Part of the knowledge transfer teams assigned to customer premises to onboard two new MVNO telecom operators from Spain & Italy

Bucharest, Romania

• Ensured first level support activities in Service Layer area (games, dialtunes platform, content availability; streaming TV: live and looped TV channels; alerts platform; magazines subscriptions; messaging: SMS, MMS.
• Implemented change management for seamless Service Layer operations.
• Monitored network alarms to detect and address anomalies.
• Troubleshot incidents, performing impact analysis and first-level actions.
• Coordinated incident resolution, escalating as needed.
• Suggested and implemented procedural improvements.

Bucharest, Romania

Monitoring data processing programs in order to ensure their efficiencyInstalling and testing data processing programsEnsuring first and second level support for IT usersWriting daily reports

Master Of Science (Ms), Microelectronics

Bachelor Of Applied Science (Basc), Microelectronics