Razvan-Robert Chilu Email & Phone Number

Timisoara

• As Sr. Director of Support, my responsibilities expanded, focusing on strategic leadership and continuous improvement:
• Led the digital transformation of the Customer Experience team, streamlining tools and processes to enhance efficiency and responsiveness
• Built and maintained an internal knowledge base, fostering a culture of shared expertise and continuous learning among team members
• Provided customer service leadership in operations analysis, performance management, and time entry, ensuring alignment with organizational goals
• Worked within a voice of the customer framework to interpret and action team member and customer feedback for ongoing improvement
• Developed service policies, programs, and systems to support strategic direction, maintaining a customer-centric approach

Romania

• Upon my promotion to Director of Support and Professional Services, my responsibilities expanded to include the following areas:[Customer Support]
• Led and mentored the Customer Experience team, setting strategy and priorities
• Developed customer support methodologies and best practices
• Represented the customer's voice, promoting a customer-centric mindset
• Handled escalations, resolving challenging situations positively
• Monitored and improved CSAT metrics[Account Success]

Timisoara

As the Support and Professional Services Manager for the EMEA region at OPSWAT, a leading cybersecurity company, I played a pivotal role in overseeing the technical support and professional services for the organization's software applications. My responsibilities and experience included:Strategically and tactically managing the support for software.

Timisoara

As a Technical Consultant at Red Earth Software, my primary focus was to provide exceptional support for the company's product suite, including Policy Patrol Mail Security, Policy Patrol Signature, Managed File Transfer (MFT), and other related solutions. My responsibilities and experience encompassed:Delivering timely and effective customer support for.

Timisoara

As an Active Directory Engineer, I focused on the following responsibilities and technologies:Managed and maintained Active Directory infrastructure, ensuring efficient and secure user authentication and access control.Administered and optimized DHCP and DNS services, providing seamless IP address allocation and domain name resolution.Leveraged scripting.

Timisoara

Managed and maintained the company's infrastructure, including Windows Servers 2003/2008-R2, Active Directory (user accounts, group policies), Exchange Server 2010, Hyper-V, Virtual PC, Virtual Box, DNS, and DHCP.Administered the company's LAN/WAN networks, ensuring optimal performance and securityInstalled, upgraded, and maintained store equipment, such.

Bachelor'S Degree, Computer Science

High School, Mathematics And Computer Science