Rizwan Ahmad Email and Phone Number

Core Responsibilities: To supervise the “Airside Operations” activities on shift ensuring consistent quality service delivery and safe on time performance in compliance with regulatory, legal and safety requirements and company’s Standard Operating Procedures.Other Responsibilities:● Acts as a focal point for Dnata, collaborating with Dubai Airports, ATC, Weather Radar and OtherAirport stake holders, internal departments, load control, other third party companies to… Show more Core Responsibilities: To supervise the “Airside Operations” activities on shift ensuring consistent quality service delivery and safe on time performance in compliance with regulatory, legal and safety requirements and company’s Standard Operating Procedures.Other Responsibilities:● Acts as a focal point for Dnata, collaborating with Dubai Airports, ATC, Weather Radar and OtherAirport stake holders, internal departments, load control, other third party companies to ensure theprovision of a seamless and quality handling Services to all customer airlines.● Conducts first level approval of overtime records, ensuring that hours are congruent with dOCCrecords, and provides timely updates of discrepancies and exceptions to the Shift SDM● Acts as the focal point of contact for ramp staff on shift for incident escalation, other flight handlingsupport services, sick reporting and emergency leave requests.● Provides independent advice and technical expertise to the operational teams to improve performanceand quality of service delivery.● Provides technical assistance to ensure that work is completed efficiently and in compliance withprocedures. Show less

● To manage all the operation of Shaheen Air at Madinah Airport by coordinating with Airport Agencies & GACA Officials● Supervision & preparations of Load & Trim Sheet (B737-400, A320-201, A330-300)● Management of Shaheen Air Load Control Department at Madinah Station● To attend the monthly meetings of AOC (Airlines Operating Committee) at Madinah Airport ● To authenticate/verify the invoices against the service providers● Monitor airport facilities and liaise… Show more ● To manage all the operation of Shaheen Air at Madinah Airport by coordinating with Airport Agencies & GACA Officials● Supervision & preparations of Load & Trim Sheet (B737-400, A320-201, A330-300)● Management of Shaheen Air Load Control Department at Madinah Station● To attend the monthly meetings of AOC (Airlines Operating Committee) at Madinah Airport ● To authenticate/verify the invoices against the service providers● Monitor airport facilities and liaise with terminal management to take corrective actions● To ensure prompt reporting to management of Shaheen Air for any irregular event● Build good relations with all airport agencies and stakeholders● To achieve the highest standard of customer/passengers satisfaction at check-in & boarding gate according to the rules and regulations of Airline & GACA● Supervision on loading/offloading of Baggage & Cargo● Supervision of check-in/ boarding & Passport/visa inspection● Staff duty allocations & adjustments● ULD Management & record keeping● Flight messages(MVT/LDM/CPM/SOM etc)● Inspection of Pre & Post flight documentation & flight closing● Sales & Ticketing Supervision in Ticketing office (In absence of staff)● Oracle ERP Data Entry & Validations (In absence of staff) Show less

● Preparation of Load & Trim Sheet (B737-400, A320-201, A330-300)● Supervision on loading/offloading of Baggage & Cargo● Supervision of check-in/ boarding & Passport/visa inspection● Staff duty allocations & adjustments● ULD Management & record keeping● Flight messages (MVT/LDM/CPM/SOM/PTM etc)● Inspection of Pre & Post flight documentation & flight closing● Sales & Ticketing Supervision in Ticketing office (In absence of staff)

● Load & Trim Sheet (B737-200, B737-400)● Perform duty on loading/offloading of Baggage & Cargo● Perform duty of check in & boarding● ULD Management & record keeping● Flight messages (MVT/LDM/CPM/SOM)● Post flight documentation & flight closing● Any other task assigned by seniors