Salesforce Trailhead Official Instructor: Digital MBA and MMA (Master Marketing Automation) Instructor.Salesforce Trailhead Marketing Instructor:Marketing Cloud PersonalizationMarketing Cloud Email Specialist, Marketing Cloud Administrator, Marketing Cloud Consultant.Marketing Cloud Hands-On.

Salesforce Senior Advisor & Project ManagementSalesforce Sales/Service Cloud ConsultantMarketing Cloud ConsultantSalesforce Omnistudio Developer and Project Management

Strategic, Operations, Telecommunications and Technology / systems consulting. Implementation and integration projects in the Salesforce.com technological platform. Digital transformation projects and adoption of technologies and solutions in the cloud (Salesforce.com and Vlocity). Projects to improve the customer experience and process optimization. Evaluation of software platforms (ERP, CRM, electronic commerce, applications, BI). Negotiation of contracts with suppliers and partners. Presales… Show more Strategic, Operations, Telecommunications and Technology / systems consulting. Implementation and integration projects in the Salesforce.com technological platform. Digital transformation projects and adoption of technologies and solutions in the cloud (Salesforce.com and Vlocity). Projects to improve the customer experience and process optimization. Evaluation of software platforms (ERP, CRM, electronic commerce, applications, BI). Negotiation of contracts with suppliers and partners. Presales of professional services of the Salesforce.com technology platform and its ecosystem (Sales, Service, Marketing Cloud, Communities, Heroku, Mulesoft). Execution and Delivery Marketing Cloud Integration Projects. Presales of CRM verticalization projects with Vlocity. Salesforce/Vlocity Project Management/PMO. Recruiting processes on Salesforce, Vlocity, Mulesoft, Heroku, Java. Show less

Systems Operations Management for BSS and OSS. Project management for digital transformation projects. Involved in the consolidation ot the integration process between several Telecommunication companies., including CRM systems, ticketing, ERP, BSS and OSS. In charge of Systems availability assurance, ticketing platform, Deployment of transactional monitoring tools, in order to help developers and operations engineers to improve developments finding communication bottlenecks and root cause for… Show more Systems Operations Management for BSS and OSS. Project management for digital transformation projects. Involved in the consolidation ot the integration process between several Telecommunication companies., including CRM systems, ticketing, ERP, BSS and OSS. In charge of Systems availability assurance, ticketing platform, Deployment of transactional monitoring tools, in order to help developers and operations engineers to improve developments finding communication bottlenecks and root cause for incidents. In charge of software deployments in Production Enviroment. Leading release management, and ITIL best practice procedures for Incident and Problem management. Operational monitoring. Show less

Smart metering project for a Gas and Electricity Distribution Company. Reading & Metering hardware and software for Govern Regulated Businesses.Definition and plan development, identifying projects and resources, agreements with other companies, managing and coordinating the relationships with stakeholders and providers.Kick-Off and follow up the different projects till the deployment in production environment.

IV&V responsible and Trainer in the IOC of the C4ISTAR system for the digitization of the United Arab Emirates army. Design and administration of the test bed. Support in design of system architecture. Support and technical advising to the specification team. In charge of integration and validation documentation and system acceptance tests with the customer. Member of several Integrated Product Teams with the customer. Training to trainers. Training and demonstrations to final customer.

Coordinate integration, validation and verification documentation works for the development of a BMS software, for the SWISS army.Training to final customer.BMS Software Requirement Specification.Technical advisement to software architecture definition.Technical advisement to the specification team.Follow-up meetings with the costumer and subcontractors.Definition of the test bed for integration and validation.Administration of the integration and verification… Show more Coordinate integration, validation and verification documentation works for the development of a BMS software, for the SWISS army.Training to final customer.BMS Software Requirement Specification.Technical advisement to software architecture definition.Technical advisement to the specification team.Follow-up meetings with the costumer and subcontractors.Definition of the test bed for integration and validation.Administration of the integration and verification platform, including hardware and networking. Show less

Test engineer for the development of a BMS software, for the SWISS army.Elaborate Test Procedures and Test Plans in IBM Rational DOORS. Test procedures execution, incidences management (TFS and Mantis). Elaborate Test Reports.Design and deployment of performance test environments, training and testing platforms.Elaborate Administration Manuals and User’s Manuals.Training to the final customer.Follow-up meetings with the customer and subcontractors.

Systems administrator: Windows Server 2003, Suse, AIX, CITRIX Metaframe 4.0, vmware ESX 3.5, Microsoft Exchange 2003, Veritas Backup Exec 10, IIS.DBA: SQL Server 2005, Informix, MySQL.Network administrator: GFI Network Server Monitor, GFI Network Security Scanner, Watchguard Firebox X700, NetCom Neris 64.Developer: Visual Basic .NET, C#.