Coordinate project kick-off meetings, define project objectives and scope, track risks, assumptions, draft and issue project proposals and RFP’s, and manage detailed project schedules. Develop working and productive relationships with clients and team members, and establish customer expectations of project scope, deliverables, and procedures for project communications.Manage project operations and activities, resources, equipment, and information, negotiate various contracts issuing appropriate legal paperwork, and report developments to Project Manager.Facilitate project status meeting with project team members and provide timely project status updates to the Project Manager and clients while managing issue resolutions till completion.

Evaluated contractor findings to ensure that suggested work, parts, and prices are fair and within acceptable limits, and documented progress and outcome of all authorization calls.Advised plan holder concerning the collection of service fees, costs not covered, denials, and service call procedures and assisted staff members in maintaining high customer satisfaction scores. Initiated the technician procurement process as needed due to plan holder's requirements.Handled all claims in a fair and appropriate manner and according to the Department of Insurance's Fair Claims Act and company standards verifying that service requested is covered by plan.

Met clients to discuss the business objectives and requirements of the job, interpreted the client's business needs and developed a concept to suit their purpose.Estimated the time required to complete the work and provided quotes for clients, and developed design briefs by gathering information and data through research. Used innovation to redefine a design brief within the constraints of cost and time, and presented finalized ideas and concepts to clients.Kept abreast of emerging technologies in new media, particularly design programs such as Illustrator, Photoshop, & 3ds Max

Delivered the 24 Hour Fitness Service Promise and contributed to running a clean, friendly and well-maintained club, while executing the team member basics of being on time and complying with the dress code. Recorded equipment, facility, and janitorial issues in the Maintenance Logs and performed safety checks during the shift to ensure club is secured and safeMonitored incoming inquiries ensuring proper check in procedures are followed. Recorded member concerns on the Member Service Log and recorded lost and found items in the Lost and Found Property Log and secure items per policy.Handled member service issues to include Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.

Evaluated needs and created custom design solutions consistent with the buyer's preferences and budget, created and edited the design and print-ready files, and created Customer Proofs.Fulfilled Customer Orders and managed weekly reports to include tracking orders through delivery to ensure client satisfaction resulting in repeat clientele. Engaged in written and verbal communication with customers regarding their orders.Coordinated Quality Control Proofs from other Design Associates and Quality Control Proofs from other teams as needed.

Coordinated the full spectrum of daily business activities encompassing inventory control, purchasing, budgeting, advertising, pricing, merchandise displays, quality assurance, and vendor relations. Managed all store costs to maximize store profitability and achieve margin budgets and oversaw products cross-merchandising leading to increased margins and sales of numerous product groups.Hired, trained and managed high-performing employees committed to delivering outstanding customer service, vital to increase repeat business, ensuring that tasks are appropriately executed by monitoring performance. Planned and prepared work schedules to meet the needs of the store and assigned employees to specific duties ensuring that the staff is assisting all customer's in an accurate, efficient manner while providing extraordinary service.Planned and implemented marketing initiatives to promote the full range of products and increase sales revenue, and reviewed inventory and sales records to prepare reports for management and budget departments.Provided customers with an enhanced experience by maintaining and expanding individual and business relationships, and cultivating new business relationships.

Used selling techniques such as add-on sales and describing engraving information to customers to enhance salesmanship and reach store and individual sales goals. Assisted in managing of store operations to include engraving, the performance of all register transactions, and equipment maintenance. Participated in the store activities of stocking, processing incoming, and outgoing merchandise shipments.