Raymon Baleña Email & Phone Number
Who is Raymon Baleña? Overview
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Raymon Baleña is listed as Senior System Analyst at EverythingCloud Technologies, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Raymon Baleña.
Raymon Baleña previously worked as IT Helpdesk Analyst at Atos and IT Helpdesk Analyst at Xerox. Raymon Baleña holds Bs Computer Engineering, Network And System Administration/Administrator from Ama Computer College.
Email format at EverythingCloud Technologies
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About Raymon Baleña
Experienced Information Technology Service Desk with a demonstrated history of working in the information technology and services industry. Skilled in Service Desk, Software Installation, Networking, and IT Service Delivery. Strong information technology professional with a BS Computer Engineering focused in Network and System Administration/Administrator from AMA Computer College.
Raymon Baleña's current company
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Raymon Baleña work experience
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Senior System Analyst
Current- . Remote desktop support
- Microsoft Office 365 Administrator
- Windows Server Administrator
- Remote Management using SolarWinds and Datto RMM
- Black Carbon Implementation and Management
- Webroot Implementation and Management
It Helpdesk Analyst
- 1st level support for all IT Issues and inquiries
- Incident management
- Remote desktop support
- High Severity Incident management and communications
- Network and IT systems monitoring
- Coordination and escalation of support for Offshore IT services and suppliers
It Helpdesk Analyst
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
- Receiving and logging and managing calls from internal staff via telephone and email
- 1st line support – troubleshooting of IT related problems from in-house software, hardware such as Laptops, PCs and Printers
- Remote desktop support (LogMeIn)
- Troubleshoot basic network issues
- Escalate unresolved issues to the infrastructure support group.
L2 Technical Support Representative
- Inbound/Cable Phone and Internet Support.
- Tier 2 Customer Account Executive
- Diagnose and troubleshoot basic internet and phone connectivity issues.
- Ensures quality and accuracy in all phone and ticket transactions.
- Escalate unresolved issues.
Technical Support Representative
- Provides first line voice technical service
- Accountable for timely and accurate response to clients technical issues and concerns
- Ensures quality and accuracy in all phone and ticket transactions
- Ensures that client service levels are achieved as communicated by the Account Manager
- Performs network monitoring
- Negotiate and coordinate with other support centers(i.e Client Helpdesks, Internal and external business partners.)
Customer/Tech Service Agent
- Inbound/Ticket Support Management
- Troubleshoot Microsoft Zune device issues
- Installation/Troubleshoot MS Zune/Related software issues
- Inbound/Financial Inquiries Support
Raymon Baleña education
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Ama Computer College
Frequently asked questions about Raymon Baleña
Quick answers generated from the profile data available on this page.
What company does Raymon Baleña work for?
Raymon Baleña works for EverythingCloud Technologies.
What is Raymon Baleña's role at EverythingCloud Technologies?
Raymon Baleña is listed as Senior System Analyst at EverythingCloud Technologies.
Where is Raymon Baleña based?
Raymon Baleña is based in Metro Manila, National Capital Region, Philippines while working with EverythingCloud Technologies.
What companies has Raymon Baleña worked for?
Raymon Baleña has worked for Everythingcloud Technologies, Atos, Xerox, West Contact Services, and Sykes Enterprises, Inc..
How can I contact Raymon Baleña?
You can use AeroLeads to view verified contact signals for Raymon Baleña at EverythingCloud Technologies, including work email, phone, and LinkedIn data when available.
What schools did Raymon Baleña attend?
Raymon Baleña holds Bs Computer Engineering, Network And System Administration/Administrator from Ama Computer College.
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