Raymon Baleña
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Raymon Baleña Email & Phone Number

Senior System Analyst at EverythingCloud Technologies
Location: Metro Manila, National Capital Region, Philippines 7 work roles 1 school
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Role
Senior System Analyst
Location
Metro Manila, National Capital Region, Philippines

Who is Raymon Baleña? Overview

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Quick answer

Raymon Baleña is listed as Senior System Analyst at EverythingCloud Technologies, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Raymon Baleña.

Raymon Baleña previously worked as IT Helpdesk Analyst at Atos and IT Helpdesk Analyst at Xerox. Raymon Baleña holds Bs Computer Engineering, Network And System Administration/Administrator from Ama Computer College.

Company email context

Email format at EverythingCloud Technologies

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EverythingCloud Technologies

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Profile bio

About Raymon Baleña

Experienced Information Technology Service Desk with a demonstrated history of working in the information technology and services industry. Skilled in Service Desk, Software Installation, Networking, and IT Service Delivery. Strong information technology professional with a BS Computer Engineering focused in Network and System Administration/Administrator from AMA Computer College.

Current workplace

Raymon Baleña's current company

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EverythingCloud Technologies
Everythingcloud Technologies
Senior System Analyst
Valenzuela, NCR, PH
AeroLeads page
7 roles

Raymon Baleña work experience

A career timeline built from the work history available for this profile.

Senior System Analyst

Current
  • . Remote desktop support
  • Microsoft Office 365 Administrator
  • Windows Server Administrator
  • Remote Management using SolarWinds and Datto RMM
  • Black Carbon Implementation and Management
  • Webroot Implementation and Management
Dec 2018 - Present

It Helpdesk Analyst

  • 1st level support for all IT Issues and inquiries
  • Incident management
  • Remote desktop support
  • High Severity Incident management and communications
  • Network and IT systems monitoring
  • Coordination and escalation of support for Offshore IT services and suppliers
Jul 2015 - Dec 2018

It Helpdesk Analyst

  • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
  • Receiving and logging and managing calls from internal staff via telephone and email
  • 1st line support – troubleshooting of IT related problems from in-house software, hardware such as Laptops, PCs and Printers
  • Remote desktop support (LogMeIn)
  • Troubleshoot basic network issues
  • Escalate unresolved issues to the infrastructure support group.
Sep 2012 - Jun 2015

L2 Technical Support Representative

West Contact Services
  • Inbound/Cable Phone and Internet Support.
  • Tier 2 Customer Account Executive
  • Diagnose and troubleshoot basic internet and phone connectivity issues.
  • Ensures quality and accuracy in all phone and ticket transactions.
  • Escalate unresolved issues.
Feb 2012 - Jul 2012

Technical Support Representative

  • Provides first line voice technical service
  • Accountable for timely and accurate response to clients technical issues and concerns
  • Ensures quality and accuracy in all phone and ticket transactions
  • Ensures that client service levels are achieved as communicated by the Account Manager
  • Performs network monitoring
  • Negotiate and coordinate with other support centers(i.e Client Helpdesks, Internal and external business partners.)
Jul 2008 - Jul 2011

Customer/Tech Service Agent

Makati, Philippines

  • Inbound/Ticket Support Management
  • Troubleshoot Microsoft Zune device issues
  • Installation/Troubleshoot MS Zune/Related software issues
  • Inbound/Financial Inquiries Support
Dec 2007 - Mar 2008
1 education record

Raymon Baleña education

  • Ama Computer College
    Ama Computer College
    Network And System Administration/Administrator
FAQ

Frequently asked questions about Raymon Baleña

Quick answers generated from the profile data available on this page.

What company does Raymon Baleña work for?

Raymon Baleña works for EverythingCloud Technologies.

What is Raymon Baleña's role at EverythingCloud Technologies?

Raymon Baleña is listed as Senior System Analyst at EverythingCloud Technologies.

Where is Raymon Baleña based?

Raymon Baleña is based in Metro Manila, National Capital Region, Philippines while working with EverythingCloud Technologies.

What companies has Raymon Baleña worked for?

Raymon Baleña has worked for Everythingcloud Technologies, Atos, Xerox, West Contact Services, and Sykes Enterprises, Inc..

How can I contact Raymon Baleña?

You can use AeroLeads to view verified contact signals for Raymon Baleña at EverythingCloud Technologies, including work email, phone, and LinkedIn data when available.

What schools did Raymon Baleña attend?

Raymon Baleña holds Bs Computer Engineering, Network And System Administration/Administrator from Ama Computer College.

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