Robert Bashaw Email & Phone Number

Mooresville, Nc, Us

Redmond, Washington, Us

Redmond, Washington, Us

Security & Compliance Support Engineer• Microsoft 365 Security & Compliance portals. Own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices, research product for possible known issues/service outages, escalating to the product group and working with engineering teams. Support provided but not limited to the following features: Alerts, Alert policies, Audit Log, Content Search, Communication Compliance, Data Classification, Data Connectors, Data retention, DLP, eDiscovery, Information protection and IRM

Stamford, Connecticut, Us

Manage onsite systems, network and remote offices as well as provide support to onsite and remote employees. Manage Meraki devices for all remote offices, end user VPN accounts creation and connections. O365 deployment and administration, Microsoft Endpoint Security Center management and deployment. Qnap NAS user account creation, permissions, deployment and administration. Citrix Sharefile account creation, deployment and administration. Freshworks Helpdesk ticketing system, Datto Backup system administration, Dell servers, laptops and desktop computers maintenance and management. Manage VMware ESXi 6.7.0 and SAN, VM images and creation of new VM's as needed

Cornelius, Nc, Us

Provide remote support to various businesses, end users and infrastructure. Work with a team, to support 57 businesses across 70 locations with 2500+ Servers/Workstations and 1600 other network devices under management. Provide support, and guidance for all servers, firewalls, switches, and workstations and applications under management to both clients and staff. Work with all third-party vendors required for industries including, but not limited to, manufacturing, medical, finance, employment, charity, legal and government entities.

Charlotte, Nc, Us

Monitored and address incoming customer service requests in AutoTask, monitored and addressed server and desktop issues via Continuum Managed Services, provided daily technical support for end users with hardware and software issues by consulting with customers via phone, Screen-Connect, e-mail and onsite. New server builds, upgrades and migrations. Deployed Office 365 and migrate data. Generated sales for Ring Central, Nextiva, Vonage IP Phone Systems.

Improved existing environment from a 20+ workstation peer to peer network with 2 physical servers and upgraded to a Domain environment consisting of 1 virtual and 1 physical domain controller, a utility server and 2 application servers in a virtualized VMware 6.0 environment. Managed the network and all connected devices, Allworx phone system, configured wireless network utilizing Ubiquiti wireless hardware, implemented the Hosted Endpoint, Symantec SMB Antivirus solution. Coordinated and worked with vendors to provide vendor specific application updates and maintenance.

Huntington Beach, California, Us

Managed multiple outsourced IT contractors, responsible for daily IT operations and day to dayend user issues and concerns, network, remote access, VPN connectivity and server farmoperations. Managed and maintained 3 offices in California as well as GBI locations in Mooresville, NC and Jacksonville, FL. Maintained Windows AD environment; SQL, Exchange, Citrix, and file sharing. Maintained internal phone system and Blackberry server and worked with providers to reduce costs and procure devices. Implemented and managed VMware vSphere environment, EMC storage. Implemented and maintained Symantec endpoint cloud based protection. Moved outsourced IT management to in-house, reducing IT spending in excess of $100k annually. Moved users from old BlackBerry technology to iPhones for mobile connectivity. Replaced backup and DR tape backups, with EMC/Avamar disk based backups. Replaced the outdated network infrastructure, to a virtualized and more streamlined and scalable infrastructure with VMWare vSphere.