Richard A Bayfield Email and Phone Number

Within Microsoft I work as a Customer Success Account Manager across public sector accounts in Scotland, with a particular focus on Justice, Healthcare and Local Government. My role involves nurturing customer relationships at all levels, developing new opportunities, strategic account planning, customer advocacy and supporting the delivery of existing investments and programmes. I have achieved 100% renewals and strong expansion of Microsoft’s footprint on each of my… Show more Within Microsoft I work as a Customer Success Account Manager across public sector accounts in Scotland, with a particular focus on Justice, Healthcare and Local Government. My role involves nurturing customer relationships at all levels, developing new opportunities, strategic account planning, customer advocacy and supporting the delivery of existing investments and programmes. I have achieved 100% renewals and strong expansion of Microsoft’s footprint on each of my accounts.• Operating as an trusted advisor, generation of leads through consultative selling and vision setting.• Managing the overall adoption & consumption of Microsoft services (Azure, M365, Dynamics and Power Platform).• Preparation and management of account delivery plans and work programmes.• Chairing monthly service review meetings, fostering cross-customer collaboration, supporting industry events. • Accountability for service delivery management on accounts and resolution of customer escalations. • Supporting local partner organisations in their deliveries and business development.• Coordination of sales teams, technical specialists and support teams. Show less

My time at IBM involved working as a Senior Project Manager in both the IBM Consulting and IBM Security organisations. Within the role I worked predominantly in Financial Services, Retail and Public Sector. I have delivered projects in the areas of - data centre migrations, security service transitions, programme test delivery and software development.• Chairing of weekly leadership meetings and steering groups with senior leaders and partners.• Management of project scope, quality,… Show more My time at IBM involved working as a Senior Project Manager in both the IBM Consulting and IBM Security organisations. Within the role I worked predominantly in Financial Services, Retail and Public Sector. I have delivered projects in the areas of - data centre migrations, security service transitions, programme test delivery and software development.• Chairing of weekly leadership meetings and steering groups with senior leaders and partners.• Management of project scope, quality, budget, and plans within waterfall & agile delivery environments. Operating within fast paced and diverse circumstances, under mixed commercial arrangements - fixed price, T&M etc.• Managing cross functional teams of up to 35 local and global individuals, including - team organisation, resourcing & structure. Responsibility for motivation, appraisals, personal development, coaching and guidance.• Creation of programme plans, schedules, estimating models and performing dependent project analysis. • Tracking and optimising cost expenditure. Supporting commercial processes such as billing, negotiating contract changes and statements of work. Creation of project mandates, terms of reference and documentation deliverables.• Formal reporting of project progress through earned value, KPI’s, critical path analysis, financial forecasting etc.• Adherence to project governance models, regulatory compliance and best practice frameworks. • Responsibility for managing and deepening client relationships and stakeholders. Development of communication strategies, engagement plans and continuous evaluation of delivery models.• Managing and leading responses to audit and assurance exercises, including ‘big four’.• Extensive supplier and vendor management experience - systems integrators, niche suppliers, other LoBs.• Management of programme risk and maintaining registers for assumptions, issues, decisions and dependencies. Show less

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Business Analyst role supporting the business-wide implementation of a document management platform. The project had a particular focus on business change and transformation. Travelling to different sites I facilitated workshops and ran transition projects to prepare departments for the new target operating model. This included requirements gathering, advice on standards and best practice, demonstrations, benefits tracking, use case development, and communication plans. In addition, I assisted… Show more Business Analyst role supporting the business-wide implementation of a document management platform. The project had a particular focus on business change and transformation. Travelling to different sites I facilitated workshops and ran transition projects to prepare departments for the new target operating model. This included requirements gathering, advice on standards and best practice, demonstrations, benefits tracking, use case development, and communication plans. In addition, I assisted technical teams with - technical reviews, scripting and data migrations and performance enhancements. Contract role with extensions through to project completion. Show less

Software development and consultancy role, producing document management solutions for EMC Documentum and Microsoft SharePoint. I worked with several major utility and oil & gas clients, leading – proposals (RFP, RFI), requirements capture, technical design, development (Java, JSP, XML), testing and training. My projects included data migrations, system upgrades, performance tuning and customisations.

Technical support for dial-up home and business users.