Managed and oversaw all aspects of the Milwaukee Division’s property management, maintenance, financial analysis and business development to achieve company growth and owner satisfaction, while maintaining exceptional service levels to ensure owner satisfaction and drive long-term business relationships.• Identified, devised and implemented procedures to generate additional income and growth.• Managed hiring, training, supervision and mentoring processes to ignite teams and drive staff performance.• Created relationships with vendors and led the negotiation of goods and services pricing.• Facilitated weekly/monthly meetings with staff to discuss current topics, new procedures and strategic ideas.• Promoted cross-divisional communication, strategy, and tactical planning to maximize revenue generation.• Kept abreast of market conditions and trends, developed long-term strategies, and conducted the financial review of corporate budget and individual owner financials to verify accuracy.• Maintained corporate standards and drove compliance with all policies and procedures.• Analyzed and reviewed innovative ways to improve business efficiency and increase the bottom line.• Successfully doubled the number of units managed, as well as the size of the office in two years.• Substantially exceeded the established 2014 budget by 291%; increased NOI from $12K in 2012 to over $136K in 2014.

Managed and led all aspects of marketing and advertising for the multifamily portfolio, as well as coordinated due diligence on all new acquisitions. Reviewed and monitored the performance of the multi-family portfolio owned/managed by Inland American Real Estate Trust.• Partnered with the senior vice president and regional managers in the development of annual property budgets.• Verified, proofed and negotiated all advertising and determined where advertising dollars were driving occupancy.• Led weekly LRO pricing calls to evaluate the properties current occupancy, rent prices and market composite. • Created and implemented new advertising campaigns, marketing materials, collateral brochures, event documents, etc.• Developed new portfolio procedures, to include the launch and management of social media, reputation management, and the implementation of the Grace Hill training program.• Managed the planning, organization and launch of various outreach events to meet client development and retention goals; formulated, directed and coordinated marketing activities and policies.• Tracked and assessed the success of marketing initiatives to create and maintain annual marketing plan.• Performed due diligence thorough the analysis of financials for the property to create a 5 year pro-forma, conducted unit inspections, file audits, and reviewed all due diligence material to ensure there were no underlying problems.

Led all areas of leasing the entire retail portion of the portfolio ranging from single tenant buildings to regional lifestyle centers nationwide. Managed and collaborated extensively with brokers in multiple states.• Partnered with regional and national tenants to lease space; conducted cold calling efforts to attract local tenants to shopping centers.• Prepared reports to present to ownership and upper level management.

Maintained accountability for the overall real estate analysis on properties being purchased for the Inland American Real Estate Investment Trust. Analyzed all financials associated with each property to ensure that investors made the guaranteed return on their investment. Property asset classes included retail, office, industrial and multi-family.• Performed inspections of engineering reports on property conditions to ensure no underlying problems existed.• Created property models via Argus to project real estate performance in regards to budgets, expenses, revenue, leasing and renewals. • Followed properties from the time the contract is signed through closing and delivery to the property manager.

Charged with implementing efforts focused on bringing residential properties with high vacancy percentages closer to maximum occupancy. • Received and addresses inbound sales calls and met with walk-ins in order to aggressively lease apartments and raise occupancy at the community. • Revised the advertising strategy, negotiated new specials for the properties, and made contact with the local referral services to increase traffic.• Handled all aspects of day-to-day property management functions, to include the training of staff on daily tasks and how to relate to the clients in the sales process through the term of their lease.