Responsible for Data Centre and Server Infrastructure, Networks, End User Computing and Service Desk and their associated teams.

Global Service Delivery / Management

Service Delivery Manager for Tech Mahindra on European Projects

Transition of IT Services to new Suppliers / Data Centres

Service Delivery Management for portfolio of applications, management of 3rd party suppliers.

renewed twice thus far)Key Responsibilities: Managing portfolio of 80 applications, some critical to the running of the business. Management of 3rd party support organisations, both 'on & off shore'. Manage all activities relating to the applications, including: Management of Change and Releases, Upgrades, Budgets and Costs, Incident and Problem Management, Ensure Business Requirements are Met, Continuous Improvement.Utilisation of Remedy 7.5, Incident, Problem, Release and Change Management Modules.Management of 'BAU Run' implementation projects Contract Renewal and Management Setting Objectives to Support Teams Participate and Manage in Project Scenarios Manage and Motivate teams of 3rd party support staff. Encourage knowledge sharing and transition of knowledge transfer for new applications. Influence and manage business expectations with Key Stakeholders Excellent past and current knowledge within BP

Deployment Manager on Remedy 7.5 upgrade at BP

Key Responsibilities: Deployment of BMC Remedy Service Management System at major 'Blue Chip' organisation. Rollout of the service to 80,000 users worldwide, integration of existing (legacy) Service Management tools into the new 'Remedy' 7.5 system. Modules include Incident, Problem and Service Request. Change and Release modules to follow in 2nd phase.

renewed 3 times)Key Responsibilities: Responsible for Service Delivery of 'batch' and 'online' systems to head office and branch infrastructure (Operations / Data Centre) Overall responsibility for Data Centre, Networks & Infrastructure, including a team of 12 analysts / operations staff. Compliance to SLA's and reporting via KPI's. Systems include ISeries (I520), Sun Solaris (Unix)Managing the transition and migration project for the transition of services and applications to Nationwide Building Society Merger of applications and transition of infrastructure.Change / Release Management, Incident / Problem Management (ITIL )Ensuring Compliance to / ISO20000, CoBit & FSA regulations.Planning & scheduling out of hours / weekend activity, releases and upgrades.Scheduling of resources for project and 'business as usual' (Live) activities.

Key Responsibilities: Overall responsibility of Data Centre Service Delivery I570, 9 logical partitions both ISeries and AIX. ISeries 870 / 4 x partitions, HP9000. 120 Intel Servers & all associated infrastructure & Comms. Responsible for EMEA service desk using Remedy call management. Responsible for 35 direct / indirect reports. Ensuring all systems / processes comply with Sarbanes Oxley Gap and risk analyses of processes / assessment of process maturity. ITIL - Incident / Problem Management, CoBit Key applications JBA System21, BPCS, I2 (AIX) Administration & configuration of LPAR's & integral resources.100 x Intel servers, including Cognos information systems.Use of full suite of ROBOT automation products. Disaster Recovery Planning & full testing of BCP. Responsible for CAB (Change / Release Management) Ensuring conformance to regulatory standards Sarbanes Oxley

Transition of support for financial applications to 'off shore' service provider.

Salary: Contract RateKey Responsibilities: Managing transition of application support to support partner (offshore outsource) for BP's multiple currency financial 'SHA' (Shared Accounting / Financial) and HR applications. Ensuring full compliance to development life-cycle Utilisation of BP 'CVP' Project Management Methodology Managing and approving software release and change. Project support, management of software releases. Liaison between end user (customer client) and service provider. Offshore contract management. SLA creation and management, ongoing service delivery. Sarbanes Oxley,CoBit, ISO20000 & ITIL compliance (Change, Release, Service Delivery and Incident / Problem Management for Shared Accounting.

Transition of application support to Astech from 'clients 'in house' application support - mainly retail industry clients.

Being the main service contact the between Astech and the customers following transition to a managed service, overall CRM (Customer Relationship Management),Preparing and delivering presentations to prospective customers and creating the service catalogues of offerings.Management of customers 'other' 3rd party providers & contracts.

Incorporating ITIL Implementation to Retail ClientsSalary: £50,000 P.AKey Responsibilities: To transition the support of ERP applications and Supply Chain service support from internal customer teams and incumbent 3rd party suppliers, to Astech Consultants managed service . (Mainly AS/400 / Iseries clients) Disaster & Business Recovery for clients applications. Responsible for 8 direct reports (analysts). Utilising recognised 'ITIL' based service management frameworks.Setting up all aspects of the ITIL service offering to our customers, including Change, Release, Service Management, Incident and Problem ManagementSetting up & management of Service Desk, utilising Sunrise Software.

Implementation of ITIL

Rate: Contract Rate + Expenses & TravelKey Responsibilities: To assess the incumbent processes and methodologies related to the provision of services within the IT department and to make recommendations and subsequently implement agreed improvements and processes in line with ITIL (BS15000 standard) principles (Industry Best Practice).Re-engineer the support and production functions of ERP and Supply Chain systems into a 'typical' retail' model.Selection of Configuration and Change Management software.

Management of Data Centres and Operations.

Salary: £42,000 (package) Key Responsibilities: To deliver information systems and services to all customers of the Data centre installation within agreed service levels, whilst managing Change and continuously improving performance.Data Warehousing - Iseries - Pseries, AIX (Unix) Interfacing.Data Transfer via 'middleware' interfaces (Websphere / MQ to PKMS)Incident, Problem , Change and Release Management (ITIL Based).Revising and re-negotiating SLA's (Service Level Agreements) with business and suppliers. Monitoring of KPI's.Planning and managing Disaster Recovery and Business continuity. 3rd party supplier management and contract negotiation and renewals. Budget control with 3rd party suppliers. Managing the Head Office Server Consolidation Project.Managing a team of 12 reports, operations staff and support analysts.

Management of Data Centre and Operations until permanent replacement for retired manager could be recruited.

Salary: Contract Rate Key Responsibilities: To review MIS Dep't & document entire operational activity.Review potential for outsourcing (engaging in discussion with 'outsourcing' providers)/ and / or retain 'in house'& introduce operational automation with a 'lights out' scenario. In the interim period, install ITIL based practices and operational / service management procedures within the constraints of the departmental budget. Introduce / enforce Change Management.Plan the introduction of Configuration Management for Head Office and the Retail and Warehouse Estate. Administration of security and disaster recovery provision. Upgrading of AS400 (LPAR) 730 to 830 series hardware.Upgrade of OS/400 to V5 R1.Implementation of new Unix (RS600 system). Disaster Recovery provision / testing / Business Continuity.Systems involved: AS/400 (Iseries), RS6000, Sun Solaris (Unix) NT / Windows 2000 based 'server' platforms Responsible for operations & technical support functions.

Management of new Web Hosting contracts through transition and implementation phases - managing service delivery thereafter.

Outsourced Web Applications to IBM 'EMEA' Universal Server Farm (Data Centre)Salary: Contract Rate Key Responsibilities: To manage new E business / Web Hosting contracts through transition phase using IBM structured project management methodology, managing service delivery thereafter. Visiting customers in the capacity of project / account manager. Responsible for the relationships with customers (CRM) Analysis of the clients business needs and problems. Web application security / firewall utilising IBM's 3 security Offerings. Shared hosting for limited customers with application service provision ('Web' based applications). eBilling / Web payments, Websphere (Middleware) Production of comprehensive documentation from project initiation documents to final 'business as usual' documentation. Production of SLA's for new business and managing ongoing service delivery. Systems involved included ISeries (As/400), Unix (RS6000), Mainframe & xSeries servers.

Automation of ISeries based technology at the Isle of Man Data Centre.

Initially to manage the UK (Southampton) Data Centre and subsequently to project manage the outsourcing of the data centre to dEBIS Systemhaus, Hamburg.

Salary: Contract Rate (£2000 / week