Arbi Derzakharian Email & Phone Number

Los Angeles, California, United States

Consultation and daily operational support encompassing client services, software integration, electronic movie distribution, and customer support.

Los Angeles Metropolitan Area

Utilizing 15 years of experience in theatrical movie bookings, digital cinema, electronic distribution, client services, and customer support in order to set forth operational protocols that provide secure, rapid electronic delivery of movies, trailers, and other programming to cinemas.

Playa Vista, Ca

★ Effectively supervised six managers and a total headcount of over 40 staff members. Maintained accountability for the mastering, quality control, and distribution/operations of over 70 features annually, and their subsequent localized versions that totaled in the thousands. Furthermore, I overlooked the trailer operations; they distributed thousands of trailers and IMAX marketing promos worldwide.★ Working knowledge of post production processes, including: color, EDL (editorial), censorship, DCP (digital cinema package) mastering, localization, quality control, KDM (electronic key), and physical/electronic distribution.★ Maintained excellent relationships with clients and vendors. Clients included Disney, Warner Bros, 20th Century Fox, Universal, Sony, Paramount, and Lionsgate.★ Tasked with managing multiple projects with varying priorities. Ensured clear communication amongst teams, timely delivery, and completion within budget. A good example was me leading various operational needs for the launch of IMAX Enhanced, IMAX’s new licensing and certification home entertainment program.★ Hands on leader who empowers employees to make decisions and think outside of the box. Workflow improvements, and overall team development around core competencies were areas of constant focus.★ Credited with strengthening the team through the recruitment and hire of professionals with talents and qualifications aligned with the needs of the business. ★ Member of the IMAX Entertainment Senior Leadership Team who represented distribution, post production, operations, marketing, HR, and technology. Worked with other senior leaders to innovate, create efficiencies, and most of all keep the company current & relevant. ★ Served as an advocate and champion for the adoption of improved software solutions. C★ Fiscally-responsible, and budget-minded. Renegotiated shipping pricing, and onboarded cheaper vendors that resulted in annual cost savings of $100K+.

Playa Vista, Ca

See "Senior Director of Post Production" role for full description.

Playa Vista, Ca

★ Led vision, strategy, and execution for all facets of trailers and IMAX marketing promotions. Oversaw a four-person team responsible for mastering and fulfillment. ★ Served in an important client concierge role; attended client reviews and was available via email/phone to ensure the complete satisfaction of all expectations. Some reviews included high-profile creatives.★ Oversaw workflow that involved color, DMR, localization, operations, electronic distribution, and fulfillment.★ Implemented a new ordering method, and improved workflow and communication. This change resulted in the decrease of errors, and overtime cost. Moreover, missed deadlines became very rare, and the team was able to take adapt to increased workload as IMAX increased the number of annual releases.★ Fostered an environment of professional support and motivation. Trained and mentored in order to reinforce individual and team skills. Brainstormed with the team on ways to bolster efficiency and productivity; collaboration of ideas is a great way to keep employees engaged.

Burbank, Ca

★ Advanced from initial roles of coordinator and account manager to a position in charge of Deluxe’s entire digital cinema customer support.★ As Executive Director of Customer Support, maintained accountability for 24/7/365 support of 6,000 movie theaters across the United States and Canada. Successfully handled a monthly volume of 8000 service calls and 25,000 email messages with oversight of 25+ direct reports. Led the creation and administration of operating policies, processes, and best practices.★ Served as an architect of innovative and effective strategies to govern and promote excellent quality control and technical support. Oversaw the distribution of KDMs that allowed the playback of movies during a specific period of time. Without the timely distribution of KDMs, and the corrective actions taken by our Customer Service Representatives, many theatres would have had missed shows. Time-critical situations were common and expected. In this highly-visible environment, many relied on the department to solve last-mile issues.★ Led major high-profile projects with authority over each phase. Worked with software team to successfully realign application development to better meet unique client needs. Furthermore, innovated automated processes that substantially improved the efficiency and effectiveness of the customer service representatives.

Van Nuys, Ca

★ Managed eight Booking Coordinators responsible for the distribution of 35mm films produced by Sony Pictures Entertainment.★ Developed reconciliation reports submitted to Sony providing details of each release title.★ Led the investigation and resolution of client issues.

Van Nuys, Ca

★ Administered the delivery of 35mm movie prints to movie theaters, working with Deluxe warehouses in Cleveland, Philadelphia, Pittsburgh, and Washington DC.★ Created logistics solutions to ship prints from first-run movie theaters to sub-run theaters in the most cost-effective manner.

Hollywood, Ca

★ Year-long-project to inventory, re-can, re-slot, and organize large film collections.

Los Angeles

★ Maintained and organized library of films.

Los Angeles

★ Story Department.