Robert Doherty Email & Phone Number

Rockaway, New Jersey, United States

Install/Upgrade Activu software suite to the integrated solutionConfigure Activu software suite, including but not limited to all software settings, database configuration, define rights and permissions for groups, define sources (video, web, application, etc.), scripting for custom configurations, etc.Provide integration services such as but not limited to system IP changes, firewall/NAT explanation, advanced system configurations, etc.Troubleshooting of the integrated solution as necessary, which includes addressing hardware and configuration issues, and identifying software/OS issuesTroubleshooting system configuration, network and software/OS issuesTroubleshoot display equipment as needed, including interpreting any error codes, determining cable vs. display issues, etc. · Documenting all customer issues for use by support staff and management · Training on the integrated solution to client base when necessary

Rochelle Park Nj

-Provided support for all C, SVP and VP level employees-Provided support for all earnings, shareholder, board meetings-Led the design and implementation of all AV and conferencing services-Provided after hours hands on support for network and server issues-Provided support for all Mac and IOS devices

•Led client design team of 25 reporting engineers for company-wide Windows XP migration for 10,000 end users throughout the organization. Managed quality assurance effort for testing of over 100 applications across all business units. Designed the standard for maintaining images to be deployed to all business units across North America, tracked progress with migration coordinators and provided reports to PM until 100% client upgrade completion•Researched, developed, and tested the implementation of 40 Mac clients as well as deploying and troubleshooting iPhones/iPads for executive customers •Composed detailed documentation for end-users including best practices, software tutorials, and provided detailed knowledge base updates for service desk to ensure faster problem resolution•Migrated over 200 clients to Windows 7 with both new hardware deployments and existing hardware OS upgrades which included secure data transfer/legacy software installs•Diagnosed hardware failures and performed routine maintenance of over 30 high speed printers including working with 3rd party vendors and technicians as well as ordered maintenance supplies and consumables, handled installation/troubleshooting of high end personal/photo printers for CEO/CTO and direct reports •Multitasked with an average of over 30 personally owned active work requests as well as numerous urgent executive requests from approximately 25 VP level clients•Tested Initial release of Windows 8 to determine which individuals and business units would benefit from the new technology•Supported all Microsoft Office versions (PC/Mac) with expertise in Outlook scheduling conflicts and connectivity issues as well as compatibility issues between different versions•Tested and diagnosed connectivity issues with the businesses WIFI network for both end-users and guest accounts

Melville, Ny

Handled all hardware/software related IT projects. Ordered hardware/software and administered the companies LAN. Coordinated the installation of the businesses T-1 connection, provided detailed reports of workflow

Melville, Ny

Diagnosed communication and hardware failures for 400 airline clients globally, dealt with high call volume, composed daily fault reports..

Port Washington, Ny

Provided technical support for a custom Optometry Software used on networks, virtual and standalone PC's Marketed products to potential clients, handled data entry and beta testing of new product, Diagnosed and repaired local PC and LAN issues