Rick Bekenkamp Email & Phone Number

Diemen

Amsterdam

.

We help your customers with a complete range of Customer Relationship Services in which valuable customer contacts are the key driver. Therefore, our strength is to deliver the architecture, direction and execution of customer supporting processes. Our worldwide network provides us with the necessary knowledge and experience to efficiently and effectively service customers from any type of industry. We are specialized in delivering integrated multi channel customer service solutions. An important leverage for success is the integration of front and back office activities which lead to a strong improvement of First Contact Resolution; the key driver in customer loyalty. We prove that it is possible to successfully outsource customer care for high value customers. Even when we need to handle processes with a high degree of complexity, and specific knowledge and skills are required. This help our clients to reach important strategic, financial and operational objectives such as: improvement of customer loyalty, reduction of costs, etc. Within arvato services I am responsible for managing the LG customer services team inhouse @ LG

Transforming the Outsource Partner Culture from strictly cost driven to balancing Customer experience with Cost (Cost of Dissatisfaction) manage day to day operational business

Doing the manager - balancing act between Change and Operational management, coaching, training and call handling.

Handling customers technical queries and solving customers problem with a first time fix where customer satisfaction is being a major topic.

.