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Raka Bella R Email & Phone Number

Quality Assurance Analyst at Teleperformance
Location: Jakarta Metropolitan Area, Indonesia 8 work roles 1 school
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Teleperformance
Role
Quality Assurance Analyst
Location
Jakarta Metropolitan Area, Indonesia
Company size
216398 employees

Who is Raka Bella R? Overview

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Quick answer

Raka Bella R is listed as Quality Assurance Analyst at Teleperformance, a with 216398 employees, based in Jakarta Metropolitan Area, Indonesia. AeroLeads shows a matched LinkedIn profile for Raka Bella R.

Raka Bella R previously worked as Quality Assurance Analyst at Teleperformance Indonesia and Quality Assurance Contact Center at Transcosmos Indonesia (Official). Raka Bella R holds Bachelor'S Degree, Sociology from Universitas Islam Negeri Jakarta.

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Teleperformance

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Profile bio

About Raka Bella R

With a Bachelor's degree in Sociology and over six years of experience in the customer service industry, I am passionate about providing excellent support to the customers and ensuring their satisfaction. I have developed and implemented customer service standards, service management, and customer service training programs in various companies, such as Danacita and TunaiKita in fintech and also Rata.id in dental health, where I worked as a CX Quality Assurance respectively.In addition, I am also a motivated and self-starter person who is always eager to learn new skills and take on new challenges.

Current workplace

Raka Bella R's current company

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Teleperformance
Teleperformance
Quality Assurance Analyst
Jakarta, ID
Website
teleperformance.com
Employees
216398
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Company profile
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8 roles

Raka Bella R work experience

A career timeline built from the work history available for this profile.

Quality Assurance Analyst

Teleperformance Indonesia

Jakarta, Indonesia

handling English call center agent department for US Market retail as Quality Assurance. my responsibility is to monitoring and auditing English call center agent by scoring their interactions and collaboration with operations for the development program

Quality Assurance Contact Center

Transcosmos Indonesia (Official)

Jakarta, Indonesia

Handling customer service department for global E-Commerce project as Quality Inspector. My responsibility is to monitoring and auditing customer service agentinteractions globally and collaborating with Operations for the Customer Service development.

Nov 2023 - Nov 2024

Quality Assurance Associate

Danacita

Jakarta, Indonesia

1. Resolved customer complaints in an efficient and professional manner to ensure customer satisfaction.2. Updated customer records in databases accurately with customer feedback regarding product or service. 3. Ensured customer service levels met the standards of the company.4. Utilized data analysis to identify any potential customer service trends.5. Developed and implemented customer management strategies to ensure customer satisfation and retention.

Jan 2022 - Jul 2023

Cx Quality Assurance

Rata.Id

Jakarta, Indonesia

1. Developed and implemented customer experience standards to provide a positive customer experience.2. Researched customer feedback to identify opportunities for improvement.3. Trained staff on customer service principles and best practices.4. Developed strategies for addressing customer complaints and increasing customer satisfaction.5. Monitored customer service interactions to ensure compliance with customer experience standards.

Jul 2021 - Jan 2022

Quality Assurance Analyst

Tunaikita

Jakarta, Indonesia

1. Monitoring and auditing the agent for QA Score Card.2. Coaching the agent for the marked down parameter on their QA Score Card.3. Doing the refreshment training for product knowledge and as needed for certain occasion.4. Blasting product knowledge Quiz monthly for the agent.5. Doing the calibration between Ops (Team Leader) and QA.6. Reporting end of month QA Audit Score.

May 2020 - Jul 2021

Customer Service Trainer

Teleperformance Indonesia

Jakarta, Indonesia

1. Developed and implemented effective training programs for customers service employees (new & existing hires) 2. Developed a comprehensive training program that addressed areas identified for improvement.3. Resolved complex customer issues quickly and efficiently.4. Reviewed and monitored quality assurance checkpoints throughout the customer service performance5. Built effective relationships with team members to ensure quality assurance standards are met.

Mar 2019 - Mar 2020

Customer Service Representative

Teleperformance Indonesia

Jakarta, Indonesia

1. Answered incoming calls & chat promptly and professionally2. Assessed customer needs and provided appropriate solutions3. Investigated and resolved customer inquiries and complaints4. Maintained accurate customer records5. Responded to customer inquiries promptly

Jun 2018 - Mar 2019
Team & coworkers

Colleagues at Teleperformance

Other employees you can reach at teleperformance.com. View company contacts for 216398 employees →

WH Waqar Hussain Waqar Hussain Colleague at TeleperformanceJabalpur, Madhya Pradesh, India View → PK Paolo Kadillari Paolo Kadillari Colleague at TeleperformanceDurres, Albania View → LL Latoya Lewis Latoya Lewis Colleague at TeleperformanceMontego Bay, Saint James, Jamaica View → NG Nataise Geovania Nataise Geovania Colleague at TeleperformanceNatal, Rio Grande Do Norte, Brazil View → ER Elvis Ramos De Oliveira (Pcd) Elvis Ramos De Oliveira (Pcd) Colleague at TeleperformanceGuarulhos, São Paulo, Brazil View → TD Talita Duarte Talita Duarte Colleague at TeleperformanceSão Luís, Maranhão, Brazil View → SV Seetha Venkat Seetha Venkat Colleague at TeleperformanceJaipur, Rajasthan, India View → EA Enrique Alberto Guerra Rodríguez Enrique Alberto Guerra Rodríguez Colleague at TeleperformanceGuadalupe, Nuevo León, Mexico View → RA Reem Alaa Reem Alaa Colleague at TeleperformanceCairo, Egypt View → RP Riza Pranza Riza Pranza Colleague at TeleperformancePhilippines View →
1 education record

Raka Bella R education

FAQ

Frequently asked questions about Raka Bella R

Quick answers generated from the profile data available on this page.

What company does Raka Bella R work for?

Raka Bella R works for Teleperformance.

What is Raka Bella R's role at Teleperformance?

Raka Bella R is listed as Quality Assurance Analyst at Teleperformance.

Where is Raka Bella R based?

Raka Bella R is based in Jakarta Metropolitan Area, Indonesia while working with Teleperformance.

What companies has Raka Bella R worked for?

Raka Bella R has worked for Teleperformance, Teleperformance Indonesia, Transcosmos Indonesia (Official), Danacita, and Rata.Id.

Who are Raka Bella R's colleagues at Teleperformance?

Raka Bella R's colleagues at Teleperformance include Waqar Hussain, Paolo Kadillari, Latoya Lewis, Nataise Geovania, and Elvis Ramos De Oliveira (Pcd).

How can I contact Raka Bella R?

You can use AeroLeads to view verified contact signals for Raka Bella R at Teleperformance, including work email, phone, and LinkedIn data when available.

What schools did Raka Bella R attend?

Raka Bella R holds Bachelor'S Degree, Sociology from Universitas Islam Negeri Jakarta.

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