• Managing small teams that run the day-to-day tech support onsite • Managing teams to run executive large meetings & events• Project Management of site closures, new Zoom Rooms, and Upgrading Critical Conference Rooms

• Work with executive leadership; daily white glove support for Windows/Mac or other• Team Management; hiring/mentoring, team building, orchestrating projects, and tech support• Managing multiple vendors & Key stakeholders for projects within budget management• Continuous improvement; provide reports, work with executive management/facilities on site plans• Run production level Zoom/AV meetings in our Amphitheater and training rooms• Direct boardroom functionality, critical meeting support, and vendor support & contracts

• • Global IT PM: New hire process, IT video, Onboarding checklist, Hardware catalog, Asset management• Local IT PM: Upgrade Amphitheater; upgrade the sound and video. Boardroom; upgrade internal & external sound appeasing all stakeholders• Run Level 2 tech support at two sites within Ann Arbor and delegate work to other local IT teams• Mac OS support, JAMF, Windows PC support, VPN, remote assist, and team mentoring

• Resolve break/fix issues in ServiceNow, high profile zoom meetings• Build computers for new hires and repairs, run AV & Zoom meetings, endpoint management• Writing documentation for IT procedures, updating and reassessment • Active directory, MDT, SCCM, White Glove support to executive level team

• Managed project migrations to new Microsoft Server 2019, Trend Micro Antivirus, and Windows 10, ensuring seamless transitions and enhanced security.• Provided level 2 tech support to plant, remote, and in-office users, including high-profile executives, delivering top-notch service and resolving issues promptly.• Implemented Baramundi automation software for software deployment and hardware management, streamlining processes and increasing efficiency.

At BorgWarner, I was responsible for IT Project Management at both the World Headquarters and North American Propulsion Technical Center in Auburn Hills, MI. I became the go-to mentor for other techs and manager liaison to keep communication flowing between IT teams and supervisors. • Project Management: Employee information systems, Café transition to TV/web menus, BitLocker, big data moves, conference room updates to AirMedia• Microsoft Office365 and Teams; training users on best uses• Video conferencing - LifeSize, Cisco Spark and Polycom Trio• MiTel phone configurations• PowerShell - moving data, process improvement• Configure and purchase new Dell computers, Microsoft Surface Pro tablets• Service Now • Active Directory user security• iOS and Android configuration• Cyber Security, malware and virus removal• Microsoft SCCM technologies; deploy software and troubleshooting machines• Microsoft BitLocker administrator• Service top brass level executives with white glove customer service• Microsoft Azure - project for server team• Network troubleshooting, VPN, Microsoft Server 2016 / 2012, SharePoint

At Ti, I was the IT Project Manager for the Windows 7 Deployment and Upgrade Strategy for North America. • Project Management: IT Lead and planning on Windows 7 upgrades, cascade older machines• Proactively build and gather data via physical inventory and Active Directory reports• Managed a team of two at World Headquarter building for white glove service for the executives • Actively present to all the plants to enrich their budget• iOS and Mac configuration• Cisco VOIP configurations• Created new user accounts using Active Directory• Configured printers statically using DHCP and installed drivers on servers• Lead & complete SharePoint projects• Traveled frequently to North American plants• Actively working on tape data backup using backup Executive software • Other programs used: VMware, Microsoft Office, EDI AS400, SSL Remote Access, VPN, VNC, Microsoft Exchange Server with Active Directory, SMS software push, managed plant network down, trained new team members and PowerShell.

Convenient Computer Systems assists small to medium businesses for all their IT solution needs. • Servicing business accounts in Southeast Michigan• Cyber Security, malware and virus cleanup• Cloud backups• Architect and configure networks• Server configuration / Server 2008, 2012, 2016, 2019• Website design / CSS / HTML5• Computer repair • Microsoft 365 / Azure administration

Support the help desk for 200 users including executives on a mid-sized corporate platform. SRR is a business valuation, investment banking, and litigation & forensics services firm. Many users work off-site and traveling worldwide for clients.Actively managed issues that our users had:• Using VPN connections• Wireless connectivity• Active Directory• Network permissions• Laptop lease returns• Imagee computers• Microsoft Exchange 2008 server side support and account setup and terminations• Verizon Broadband configuration, Blackberry's, Android's, iPhone's, Windows Mobile• Managed printers/copiers and toner• PBX phone setup• Microsoft Office 2007 issues, Windows 7, and office moves to new locations

• Responsible for moderate Linux and NT Server administration.• Restore back up files using Veritas Backup Exec.• CAD program troubleshooting for custom job templates• Responsible for second level support for server issues such as: create email accounts, create user profiles, care for server crashes and reboot processes, and tend to server administration duties. • Setup TCP/IP sub-networks with connection to the Internet.• Answer incoming customer service requests and then complete them on a target schedule.• Install AutoCAD and office software on desktop PC’s with Ghost Imager or as a single installation.• Diagnose, troubleshoot, and repair computers (including lab devices), printers/copiers, plotters, and hubs.• Build new computers from bare-bones-box, AutoCAD 2002, Win-VNC