• Working with business stakeholders, direct and manage IT projects from beginning to end including scope definition, project and communication plans, scheduling, QA, training, deployment and Go-Live support. Completed projects include Promotion Planning software, a SharePoint 2013 based Contract Management system, a DC Inventory monitoring system, a MicroStrategy mobile app, and a milestone tracking system for new product introductions.• Serving as a Business Analyst, create and manage all project documentation including user interviews, mockups, and business requirements definition. Created a User Guide for all newly implemented applications to ensure understanding and adoption. • Liaise between business customers and IT, controlling the flow of application requests and enhancements by the business. Present IT Project status updates to senior leadership for support and prioritization.• Define and develop process enhancements for both internal IT and business groups: documented, mapped, and implemented improved business processes using MS Visio.• Manage the Equipment and Facilities eCommerce site including site promotions, enhancements, sales and traffic reporting, Product Information Management (PIM), and an RFP to rebrand the application.• Used knowledge of PM methodologies and best practices to establish a PMO at RSI, including customized document templates, resource tracking, and SharePoint sites to help establish and improve project business processes. Successfully launched an IS Request form via SharePoint for business users to request tasks to be completed by the IS team, resulting in enterprise oversight of resource utilization.• Manage a team of one analyst and one off-site contract developer including work oversight, monthly one-on-one meetings, and performance reviews.

• Liaise between the business and information technology departments to determine synergies of effort and implement the most cost effective and functional reporting structures.• Direct and manage IT projects from beginning to end, including scope definition, project and communication plans, financial tracking, and scheduling.• Served as lead manager for all enhancement projects utilizing the offshore team, including scope definition, resource, schedule, and budget management.• Completed projects include an IT application request process and evaluation system and a training program for restaurant employees’ inventory process, including several online webinar sessions.

• Overseeing a cross-functional team, managed the new product development (NPD) process, from concept testing and taste testing to market launch. Launches included Angry WHOPPER®, TENDERCRISP® and original chicken sandwiches; Cilantro Lime BK BIG FISH®; Steakhouse XT® and BK® private label branded milk.• Implementation of value initiatives, including new $1 sandwich launches, and national buy one/get one sandwich deals.• Completed optimization initiatives including the removal of underperforming menu items, as well as a size reduction on hamburger patties, resulting in an estimated $18.6 million annual system savings.• Approved all test materials, including operational procedures, point of purchase merchandising and images, market assignments, product attitude study questionnaires and franchisee agreements. • Served as a team leader for implementation of the Accolade web-based project management system to 85 internal and external users, including pilot and launch, deliverable monitoring, troubleshooting and tech support.

• Portfolio management of private label products: managed new product introductions for seating and lighting from ideation to store shelf, including products from both domestic and global sources.• Launched twenty-one lighting and seating SKUs; maintained the highest penetration of private label products in the retail channel.• Project and category management including marketing, analysis, and new project launches.• Created sales report summaries for principal partners.• Served as a team implementation leader for Oracle project management software, including software testing, deliverable monitoring and tech support.