Brandon Harris Email & Phone Number

Atlanta, Ga, Us

Johns Creek, Georgia, United States

Johns Creek, Georgia, United States

Johns Creek, Georgia

I provide operations team leadership to develop, implement, and manage innovative strategies, systems, processes, and technologies supporting 50+ FTEs nationwide. Ensure business predictability by providing forecasts, metrics, KPIs, and accountability. Oversee compliance with complex state nonprofit fundraising laws and international data privacy laws. Manage client, vendor, and employee contracts to protect IP, financial, and other interests of Generis and our partners. Resource all functional areas through selection, implementation, and management of IT solutions. Execute strategic projects that enhance the customer experience, improve team productivity, and impact company growth.■ Led cross-functional team to execute HubSpot rollout, including project supervision; system design and configuration; process and policy development; integration into existing business-critical systems; migration of 200,000+ records from multiple sources; design and delivery of training for 60 users; design and implementation of marcom, operations, and financials reporting; and ongoing system administration.■ Overhauled data policies and practices to comply with GDPR, CalOPPA, and CCPA. Developed and implemented procedures to ensure employee, contractor, and vendor compliance.■ Developed and implemented a system to ensure compliance with divergent nonprofit fundraising laws in 50 states by researching regulations, writing contract language, and writing software to manage reporting.■ Streamlined consultant-facing solutions and improved customer experience by designing and implementing an online knowledge base to deliver on-demand content to internal and external audiences.■ Created management analytics dashboard for company principals to communicate key performance metrics, financial health, and customer experience trends.■ Improved client onboarding efficiency by 83% through development of automated customer onboarding assessment software.

Suwanee, Georgia, United States

Information is the lifeblood of any organization. If that's true (and it is) then client/customer and stakeholder data is at the heart. I use my experience in leading small and mid-size organizations to help your organization unlock the potential of your data by supporting your implementation of the HubSpot CRM and designing the processes and systems that make this investment become a catalyst for your company's sales, marketing, and operations.I've done it for half a dozen organizations, and I can help your organization, too:-gain insight into who your customers/stakeholders are and how they're interacting with your organization-improve the reach and impact of your marketing messaging-realize operational efficiency by automating everyday tasks like contract and proposal generation, lead followup, and operations tasks-streamline reporting for compliance, management, and development-grow sales and conversions by equipping your team with tools that keeps them focused on your potential customers

Johns Creek, Georgia

As Executive Pastor I served in the capacity of Chief Operating Officer for a non-profit org. with $4.5M in annual revenues. In this role I oversaw operations through a team of senior-level leaders to facilitate efficient and effective management of financial, capital, IT, and human resources to accomplish JCUMC’s strategic priorities and objectives. I led continuous improvement initiatives, employee performance management, and team development, focusing heavily on guest/member experience (customer experience) and business process improvement. I was recruited to the XP role during a significant decline in member and volunteer engagement, revenue shortages, and low employee morale from budget cuts and turnover of senior leaders. I made it my personal mission to achieve mission/vision alignment in the church’s operational systems that promoted sustainable growth against key metrics, financial health, strong team environment, and excellent customer experience.Supported by business intelligence tools and methodologies, I■ led a strategic planning process to identify core business priorities, establish strategies for growth, and set objectives for teams and leaders;■ implemented process improvements that grew customer retention from 7.3% to 39% without increase in operating expense or overhead; created organizational vision around team culture and implemented management initiatives to strengthen talent recruitment, retention, and engagement; ■ reorganized and restaffed one of our core business units to achieve 14% net income growth; ■ wrote and implemented new HR, safety, and facilities management policies to ensure regulatory compliance;■ implemented an HRIS to manage our 120 employees; ■ developed and implemented a marketing and communication department to strengthen brand identity/awareness and increase active member customer engagement by 21%; and■ successfully rehabilitated team culture and morale.

Rainbow City, Alabama

As lead pastor I served in the capacity of President and CEO with responsibility for all aspects of church strategy, operations, finance, governance, and program delivery. I worked closely with the governing board, cross-functional project teams, employees and volunteers, and community partners to establish and meet strategic objectives for growth.A primary challenge was to help the church differentiate its identity among its competitors. To accomplish this I led a strategic planning team, personally facilitating development of mission, vision, and objectives through stakeholder groups. The team articulated a new vision and brand identity that effectively positioned the church within the market.Operational and performance successes include:■ Led employees and key teams to improve operational efficiency around customer-focused business processes. Analyzed processes and CTQs, identified failure points, designed new processes, and trained personnel. Achieved measurable improvement in customer experience; customer retention rate grew by 145%.■ Drove 56% growth in first-time customer volume through marketing and branding initiatives.■ Motivated stakeholders and communicated mission, vision, and strategy through original weekly presentations. Decreased churn by 9.8%.■ Implemented GSuite, including need assessment, technical configuration, data transfer, and user training. Contributed to decrease in IT expenses and increase in employee efficiency.■ Implemented MailChimp marketing to migrate users from Outlook-based distribution lists. Managed technical configuration, user training, and user support. Improved list data integrity and grew productivity.

Birmingham, Alabama

Responsible for all aspects of organizational strategy, operations, finance, governance, and program delivery. Collaborated with a professional team, the governing board, cross-functional project teams, program leaders, and community partners to establish strategic alignment and to meet objectives for growth.When I came to Avondale it was experiencing steep decline in engagement, capital assets were deteriorating from lack of funds for critical maintenance, and operation reserve funds were being depleted a rate that would have resulted in insolvency in two years. The median member age was almost 70, and the governing board was uncertain of how to stem the decline.To address these challenges, I led and implemented strategic realignment of congregational vision and priorities to grow customer engagement and bring congregational demographics into parity with the diverse community context; planned and coordinated numerous externally focused events that generated significant membership growth; oversaw the restructuring of church operations, increasing efficiency and effectiveness in program delivery, communication, facilities management, and financial management; cultivated ongoing partnerships with local schools, other NPOs, city government, and business leaders to engage the community; and collaborated with a partner church to launch a development organization addressing housing, food, healthcare, and employment challenges in the community.Successes include ■ growing annual operating income by 32% to achieve net positive net income after expenses, ■ raising $550,000 in capital repair funds (>2x annual operating revenue), ■ lowering the median member (customer) age by 20 years, ■ reorganizing administrative staff to eliminate operational inefficiency and excessive overhead, and■ driving 41% decrease in active member (customer) churn rate. These efforts restored financial viability and set the church on a long-term growth path.

Anniston, Alabama

As associate pastor, I served in a role equivalent to Vice President, Chief Operating Officer, or Director of Operations, reporting directly to the Lead Pastor (CEO). I supported the lead pastor in all aspects of church strategy, operations, finance, governance, and program delivery, primarily concentrating in IT infrastructure upgrades and management, leadership development, and strategic program alignment. Achievements include:■ Managed design and construction of $5.5 million multipurpose facility including optimal use analysis and architect and contractor coordination.■ Led a cross-functional creative team of staff and volunteers to redesign and re-launch the church's modern band-led worship service, contributing to approximately 66% growth in attendance.■ Created and staffed a communication department to increase brand awareness and member engagement.■ Improved cost control and employee satisfaction through creation and implementation of IT Asset Lifecycle plans and upgrading core network and server hardware.■ Migrated hosted email services to internal Exchange server to improve team collaboration.■ Upgraded PBX system and integrated with new access control system to improve facility security and staff productivity.

Master Of Divinity (M.Div.), Divinity/Ministry

Bachelor Of Science In Business Administration (Bsba), Management Information Systems, General, Cum Laude

Doctor Of Ministry (D.Min.), Leadership Excellence

Dissertation Title - Restoring Congregational Vitality Through Missional Leadership Cultivation