Rocío Barrantes Hsieh Email & Phone Number

Washington, District Of Columbia, United States

Costa Rica

Lead the monitoring team in search of standardization and increase quality on functions such as electronic archiving, project transfers, review of financial documentation and project closures.- Implemented short and long term creative and innovative strategies to improve workload management, increase productivity and quality control. - Promoted Loan Services team to a continuous improvement mindset through process mapping, identifying wastes, deep dive analysis, integrating technology and automation optimizing services and improving client experience.- Lead and participated in interdepartmental working groups to improve procedures, strength communication and collaboration by focusing in pain points and synergies. Implemented SharePoint solutions to facilitate valuable information within the team and with internal clients. - Prepared and delivered training in soft and technical skills for team development and internal client engagement

Costa Rica

Middle and back office support to Portfolio Management Officers in several supervision duties including electronic archiving, tracking delivery of informational covenants per agreement, project transfers, process disbursements and financial statement spreading and analysis.- Developed new tools in excel to cover business needs in informational covenant tracking, financial statement spreading, integration to online systems and workload management.- Participated as user acceptance tester for internal software developments of a financial, reporting and legal tracking system.- Created and implemented new procedures for reimbursement of travel expenses from external clients and pay third party vendors, creating efficiencies and accurate control of invoices. - Implemented team metrics and generated reports for management to oversee teams performance.

Analyze business strategy, study market trends, evaluate competition and assist in decision making processes in industries as real state, education, steel, gas & oil, energy, retail, logistics, food and others.- Designed and developed financial models for new businesses, commercial and financial project feasibility and to monitor current operations.- Prepared market studies reports for decision making to enter new businesses or countries, such as industry analysis and corporate competitiveness analysis.- Supported in redefining business strategy and discovering growth opportunities.Profound analysis of hard data for supervision, control and decision-making.- Designed and conducted in-depth interviews to understand the market (one-to-one and focus groups).

- Contact key decision-makers of companies for feedback in market studies- Support in benchmarking- Support in the design and conduct in-depth interviews - Support in redefining business strategy - Support in discovering growth opportunities in food industry- Support in imports analysis

- Time Management Skills- Design and Production of Teaching Materials- Planning and Implementation of Academic Support- Strong people skills and communication skills

Graduate Degree, Business Management

Bachelor'S Degree, Business Management

High School Degree