Award-winning senior operations professional with over 15 years of proven excellence in customer success by leading high performing teams to drive long-term company strategy and operational deliverables. Outshines at emerging new business development, negotiating contracts, and nurturing key relationships by creating win-win scenarios. Demonstrated expert at utilizing knowledge of relevant markets to deliver on productivity, volume, revenue, and profitability targets to achieve organizational goals. AREAS OF EXPERTISEExecutive Leadership l Business Management l Change Management l Sales and Marketing l Continuous Improvement l Key Account Management l Business Development l Product Development l Root Cause Analysis l Project Management l Supply Chain Management l Logistics l Customer Relationship Management Distribution Management l Employee Relations l Quality Control l Vendor Relations l Contract Management Logistics and Supply Chain Management I Customer Success I KPI Management CAPABILITY STATEMENTS • Enhanced sales activations up to 90% which was a 10% increase above industry standards by leading and directing a logistics team of 300+ satellite contractors.• Boosted the Commercial Satellite Sales’ customer base from 500 to more than 1,000 customers in a year, exceeding the target of 800 during the first year at the Director of Operations role • Spearheaded a project to grow sales from the existing client base and facilitated new customer development to achieve DIRECTV corporate goals.• Resolved an average of 100 complaints per month on sales and service by serving as the primary line of support to handle customer inquiries. • Developed and distributed direct mail, email, and other promotional campaigns that directly increased the bottom line.• Recruited, built, and led results-oriented call center teams that consistently exceeded company retention quotas and monthly DIRECTV corporate goals. • Established a place among DISH Network’s Elite Top 100 Retailers for four consecutive years for exceptional customer service and retention. • Generated approximately $100K in annual earnings by upselling add-on services to new and existing customers. • Executed numerous sales training presentations in addition to directing initiatives to improve sales techniques, safety, and tactics.•