Robert Jean Email and Phone Number
As a passionate Full-Stack Developer with a strong foundation in JavaScript and the MERN stack (MongoDB, Express, React, Node.js), I specialize in building dynamic, scalable web applications that solve real-world problems. My technical journey has been shaped by a deep understanding of both front-end and back-end development, enabling me to craft seamless and efficient solutions across the entire web stack.With an Electronics Engineering background, I bring a unique perspective to development, particularly in embedded systems, where I’ve honed my problem-solving skills through hands-on work with C, C++, and Python. This blend of software engineering and hardware knowledge allows me to approach challenges from both a technical and user-centric point of view, ensuring the delivery of intuitive, high-performing web applications.My career spans various roles, including freelance customer service and technical support, where I’ve built and maintained client relationships while troubleshooting and resolving complex issues. Whether working on a new project or optimizing an existing system, my goal is always to deliver clean, efficient code that exceeds client expectations.Currently, I’m focused on advancing my expertise in web development and continuing to integrate cutting-edge technologies into my projects. I’m excited about the endless possibilities in the world of MERN stack development and look forward to solving complex challenges with innovative, scalable web solutions.
Upwork
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Freelance Technical Support EngineerUpwork Mar 2020 - PresentTechnical Support & Issue Resolution: Diagnosed and successfully resolved over 500 technical issues across a diverse client base, achieving a 95% first-contact resolution rate, ensuring minimal downtime and optimal user experience.Client Partnership & Collaboration: Collaborated with a broad spectrum of clients, ranging from innovative startups like SWTCH and Strolid to established organizations such as Brother and SHRM, delivering tailored technical solutions to meet their unique business needs.Case Management & Documentation: Managed 200+ technical support cases per month, providing thorough follow-up and ensuring all interactions were accurately documented, facilitating seamless communication and future issue resolution.Escalation & Priority Case Handling: Proactively escalated and managed 80+ high-priority cases, swiftly coordinating resources to resolve complex issues, consistently maintaining high levels of client satisfaction. -
Tier 2 Technical Support SpecialistUno Call Center Jan 2017 - Oct 2020Santiago De Los Caballeros, Santiago, Dominican RepublicTechnical Support Specialist | Process Improvement | Client Relationship ManagementAdvanced Issue Resolution: Successfully resolved 150+ complex escalations per month from Level 1 agents, reducing average resolution time by 40%, ensuring swift issue resolution for clients and enhancing team productivity.Training & Mentorship: Spearheaded training programs for over 50 new Level 1 agents, driving a 30% improvement in team efficiency and contributing to a 25% increase in customer satisfaction scores.Trend Analysis & Reporting: Analyzed and compiled 200+ in-depth reports on recurring technical issues, leading to 15 actionable process improvements and a 20% reduction in issue recurrence, helping optimize operational workflows.Client Communication & Follow-up: Managed end-to-end communication for 500+ clients, maintaining a 90% resolution rate on complex issues and a 95% overall customer satisfaction rating, ensuring high client retention and trust. -
Electronics TechnicianHalmenday Inversores Mar 2014 - Nov 2016Santiago De Los Caballeros, Santiago, Dominican RepublicLed the installation of electrical and electronic components for industrial systems, ensuring quality control and seamless integration.Collaborated on the design and development of control systems for electric motors, generators, and inverters, contributing to system optimization and reliability.Conducted comprehensive testing on electronic equipment, documenting results in detailed reports for analysis and process improvements.Diagnosed and repaired malfunctioning equipment, ensuring minimal downtime and restoring systems to full functionality.
Robert Jean Education Details
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Full Stack Software Engineer -
Electrical And Electronics Engineering
Frequently Asked Questions about Robert Jean
What company does Robert Jean work for?
Robert Jean works for Upwork
What is Robert Jean's role at the current company?
Robert Jean's current role is Full-Stack Developer | Skilled in JavaScript, React, MongoDB, and Embedded Systems | Bridging Web Development & Electronics Innovation.
What schools did Robert Jean attend?
Robert Jean attended Per Scholas, Universidad Tecnol��gica De Santiago.
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Robert Jean
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Robert Jean
Associate Professor, Department Of Surgery At University Of Tennessee College Of Medicine ChattanoogaSignal Mountain, Tn1utcomchatt.org -
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