Ryan Bloom Email & Phone Number

Virginia, United States

• Calculating, monitoring, managing, and reporting relevant account metrics for current clients. Maintaining and improving internal customer success operations, including cross-departmental processes, projects, and.
• Analyze Salesforce data weekly to provide insights on trends and issues for customer renewals and upsells totaling $45MM
• Prepare PowerPoint decks such as quarterly business reviews and upsell & renewal revenue forecasts for presentation to the board and internal stakeholders
• Worked globally to build company processes in and around Salesforce for billing, close win/loss analysis, customer communication, and customer onboarding
• Gave live and recorded presentations to internal stakeholders on new Salesforce procedures

Arlington, VA

• Manage CRM data, report sales data to executives, manage weekly team meetings, support sales, and coordinate with product team
• Created a weekly Excel report to give a top-level view into business based on CRM data
• Designed advanced, Excel-based dashboards to help better understand the customer success renewals
• Produced reports and analyses on an ad hoc basis

Annandale, Virginia, United States

• Sell life insurance, annuities, and debt settlement programs to families and small businesses
• Helped take a startup office into profitability
• Prospected and cold called for clients
• Explained how different policy types benefited and suited the need or solved the problem the client was facing
• Quickly resolved any issues that came up in underwriting
• Developed long term connections between my community and clientele

Rio Rancho, New Mexico

• Sold end user devices such as desktop PCs, laptops, and printers to Public Sector accounts in the Idaho, Montana, and Nevada territories.
• Maintained a multi-million-dollar quarterly quota
• Managed and upsold K12 school systems and University accounts, as well as acquired net new Government accounts
• Helped win over the Montana Department of Transportation – an initial spend of $2 million and an annual expected of $2-3 million
• Ensured that existing clientele were transitioned to new hardware as system refreshes were released
• Responsible for maintaining contract pricing during transitions

Albuquerque, New Mexico Area

• Repaired hardware and software issues
• Worked with customers on the sales floor to answer questions and help guide them to the best possible computer for their needs