Rebecca Mason Email & Phone Number

California, United States

San Mateo, Ca

Vineti is the first commercial, cloud-based platform to expand patient access to life-saving cell and gene therapies. Vineti products connect patients, providers, pharmaceutical companies, and regulators with unprecedented visibility that simplifies the collection-to-infusion process.

AlienVault’s flagship product, Unified Security Management, provides real-time threat detection, event correlation, and security intelligence to ensure the integrity and safety of company networks.- Verified accuracy, improved organization, and ensured consistent voice and style for existing documentation. Fixed broken links, added missing references, and fixed formatting issues.- Imported existing Word documents into MadCap Flare projects and revised and formatted accordingly.- Worked with MadCap Flare support and researched different issues to benefit the Technical Documentation team. For example, wrote how-to topics for cleaning up Flare projects, managing imported content, reviewing topics, and creating mini-TOCs.- Improved SEO for User and Installation Guides by adding descriptions for individual topics and alt tags.- Suggested and participated in establishing style guide conventions.

Fuelwonk, crowdsourcing expert on heating oil and propane, consolidates local vendor prices, information, and reviews that encourage members to report current pricing. - Served as managing editor of Fuelwonk blog.- Redesigned blog landing page, Fuel chatter.- Wrote and distributed newsletters to customer base.- Helped create media pitches to generate press coverage.- Conducted and documented improvised usability testing, and, based on findings, made recommendations to improve website functionality. - Supported search engine optimization efforts through back-linking strategy.

Spent two years restoring a 1924 bungalow-style Eastport Annapolis home.

Resources Global Professionals, seasoned-professionals consulting firm, placed me as a senior technical writer in a major bio-pharmaceutical company to fulfill Information Technology documentation requirements.- Developed ISPDM documentation for a large-scale data migration project that consisted of P2P, P2V, and forklift operations.- Wrote work instructions, test scripts, and user requirements under a highly aggressive schedule for the asset management and discovery modules of a self-service application.- Worked closely with IT Quality, Project Management, and Test to ensure that documentation met COBIT, ITIL, and GxP guidelines within an FDA-regulated environment.

San Jose, California, Us

Silver Spring Networks develops and manufactures software and hardware products that assist gas, water, and electric utilities to manage and distribute power and resources.- Wrote hardware installation guides for electric utility products. Assembled products, took photographs, and reviewed blueprints.- Wrote partner integration document that described company processes, working relationships, and company and partner responsibilities.- Posted documents to internal and external Web sites and managed and uploaded PDFs to the company document management system (Arena).- Edited and revised PowerPoint presentations for product mangers.

Palo Alto, Ca, Us

VMware develops virtualization software that improves the efficiency and availability of Information Technology resources and applications.- Wrote and updated installation guides, online help, release notes, and knowledge base articles.- Created a process and template for Bugzilla to ensure that documentation requests were clearly described and completed on schedule. Helped write and develop a process to monitor and respond to customer bug reports. Installed and used VMware Workstation software to understand and document product bugs.- Stored and managed versions of FrameMaker and XMetal files in Perforce. Published HTML documents to the Technical Communications public Web server, wrote and sent RSS feeds, and participated in live product releases. - Served on Editorial Advisory Team to help Technical Communications determine editing solutions and provide feedback on editorial tools.

Sunnyvale, Ca, Us

Voltage Security provides end-to-end security solutions using IBE technology that protects employee and customer data, including email, documents, stored data, and data accessed by business applications. (Acquired by HP in 2015.) - Developed help using Robohlep for new HTML-based product that enabled administrators to send messages about secured emails to employees. Provided feedback on user interface and product design.- Worked closely with Quality Assurance to validate product functionality and report bugs.- Provided feedback on user interface and product design.

Sunnyvale, California, Us

Proofpoint provides hardware- and software-based solutions for enterprise messaging security. - Wrote and desisgned technical notes, release notes, quick start guides, administrator guides, installation guides, and online help for the Proofpoint appliance and Protection Server software. .- Helped determine delivery and structure of documentation sets that were shared across multiple products, eliminating need for duplicate information. - Drove single-source solution for online help and printed documentation.- Installed and used products to provide feedback on the user interface and functions during development. Advocated consistency and good naming practices.- Collaborated with Quality Assurance to enhance the method for filing and tracking technical documentation bugs in Bugzilla.- Designed and conducted an internal survey to determine the effectiveness of product documentation.- Implemented a color-coding convention that simplified the translation effort.

Us

Virage developed software that managed video assets and rich media on the Web. (Acquired by Autonomy in 2003.)- Managed a staff of five writers responsible for developing product documentation. Recruited, hired, and trained staff members. Attended job fairs, worked with recruiters, and wrote and posted job descriptions on the Web.- Reported to the V.P. of Engineering and participated in Engineering staff meetings and project team meetings where first-line managers determined schedules, resources, and project requirements.- Collaborated with Marketing to determine and encourage consistent delivery and representation of product and company information.- Managed the documentation translation effort and developed a localization kit for Virage products.- Wrote and conducted customer surveys that helped ID determine what information to develop and how to deliver it. As a result, ID established a mix of traditional documentation and inline text.- Served as sole editor for product documentation.- Wrote Informix and Oracle product documentation, and served as an individual contributor on project teams when necessary. - Installed and used video indexing products and provided feedback on the user interface.

Legato Systems designs storage management applications used in heterogeneous networks for backing up and recovering data.- Wrote, revised, and edited technical documentation for Legato products, including UNIX, Windows NT, and NetWare systems. Documentation consisted of user, installation, and administrator guides, release notes, and online help (HTML and Windows).- Served as group lead for a new, previously undocumented Web-based software product. Worked with the business manager to determine effective documentation and delivery.- Used Legato products extensively to accurately document the product and provide feedback to Marketing and Engineering about performance and usability. - Implemented major revisions and improvements to the department's Information Development Style Guide. Maintained department FrameMaker templates for printed documentation.- Conducted customer surveys, including telephone and on-site visits to gather feedback from customers about documentation requirements and usability.

Bfa, Arts

Technical Communications, Technical Writing

Marketing Certificate, Marketing