Responsible for strategy and operations for auto field appraisers and desk appraisers.Product Development and ImplementationCAT Event Management and ProcessDevelop, Maintain, and Assess Objectives across all Md UnitsBudgeting and expense control throughout the business unit.Analyze management report data to identify trends that impact customer service, quality and profitability.Pilot Leader and Implementation for Md processes.Material Damage, Central… Show more Responsible for strategy and operations for auto field appraisers and desk appraisers.Product Development and ImplementationCAT Event Management and ProcessDevelop, Maintain, and Assess Objectives across all Md UnitsBudgeting and expense control throughout the business unit.Analyze management report data to identify trends that impact customer service, quality and profitability.Pilot Leader and Implementation for Md processes.Material Damage, Central RegionKemper/Infinity Auto Show less

Manage staff appraisers, direct repair program, drive in centers, photo estimating procedures, and independent appraisers. Hire, train, and develop material damage appraisers. Ensure compliance of best practices and insurance regulations. Create, implement, and review performance evaluations. Identify positive and negative trends using CCC Analytics and implement… Show more Manage staff appraisers, direct repair program, drive in centers, photo estimating procedures, and independent appraisers. Hire, train, and develop material damage appraisers. Ensure compliance of best practices and insurance regulations. Create, implement, and review performance evaluations. Identify positive and negative trends using CCC Analytics and implement strategies to improve performance Resolve customer conflicts to ensure excellent customer service. Build and maintain communications between claim departments to ensure proper claims handling. Third Party Property Damage claim reviews, adjustments, and settlements. Cross department training on claims processes.(Low Impact, Salvage, Total Losses, Ipms) Review total loss evaluations and adverse subrogation demands for accuracy. Pilot Leader for CCC One Aps implementation, Mobile App Pilot Leader for EMS/Car Part Pro software. Review and negotiate Diminished Value claims. Manage CAT duties and processes Vendor Maintenance Philadelphia Tow Program Direct Report to AVP Show less

Pennsylvania Motor Vehicle Physical Damage License ICAR Platinum Certification Tractor Trailer Damage Estimating, Vale National ASE Damage Estimating Certification Motorcycle and Recreational Vehicle Training, Progressive/Infinity CCC One, Pathways, Mitchell, and Mitchell TruckEST Chief Frame Certification Chief Design Based… Show more Pennsylvania Motor Vehicle Physical Damage License ICAR Platinum Certification Tractor Trailer Damage Estimating, Vale National ASE Damage Estimating Certification Motorcycle and Recreational Vehicle Training, Progressive/Infinity CCC One, Pathways, Mitchell, and Mitchell TruckEST Chief Frame Certification Chief Design Based Repair Chief Structural Damage Analysis Paintless Dent Repair (Estimating and Repair) Hail Strategies Property Review/Estimating Adjuster/Appraiser Licenses: Texas, Pennsylvania, Louisiana, New Mexico, Oklahoma, and Wyoming Perform local and nationwide field and desk reinspections for estimates written by staff appraisers, independent adjusters, and direct repair facilities. Train new employees for the Pennsylvania Appraiser’s Exam Quarterly salvage reconciliations at Copart, Manheim, and IAA. Built and maintained the Direct Repair Program for Pennsylvania, Georgia, and Illinois Evaluate monthly reports for continual feedback to staff on repair metrics. Classic vehicle reinspector, National Claims. Show less

Appraise damages to unibody and full frame vehicles, motorcycles, classic cars, commercial trucks, recreational vehicles, and small property losses. Adhere to company policies regarding coverages and parts usage. Negotiate repair costs with repair facilities as well explaining estimates and procedures with vehicle owners.… Show more Appraise damages to unibody and full frame vehicles, motorcycles, classic cars, commercial trucks, recreational vehicles, and small property losses. Adhere to company policies regarding coverages and parts usage. Negotiate repair costs with repair facilities as well explaining estimates and procedures with vehicle owners. Document files with findings and results as well as arranging salvage pick up. Show less