Robert Molina is a Customer Solutions Manager at Amazon Web Services (AWS) at Amazon Web Services (AWS). He possess expertise in cloud computing, linux, xml, enterprise software, web services and 17 more skills. Colleagues describe him as "Communicator, Diligent, Hard Working, Collaborator, Detail Oriented, Technical, Knowledgable, Caring…These are the words that come to mind when I think about Robert Molina. I managed Robert during his 5+ years as a Senior Technical Support Engineer at Cast Iron, IBM and Hortonworks. Robert was instrumental in assisting me in building out and growing the Hortonworks Technical Support team from scratch to over 50 support engineers globally. If he would have stayed with support, he would have no doubt become a support manager. Any new support engineers we hired, naturally gravitated to Robert to seek advice and help as he really cares about mentoring and teaching others. I could always rely on Robert to handle and manage difficult customer situations and the most complex technical issues. Robert's customer facing experience and focus enables him to be an excellent hands on product manager. Robert also built great working relationships not only with customers but with internal organizations within the company, whether it be helping Marketing with customer use cases, Engineering and Product with product feedback, or Sales with customer temperature, Robert was a true collaborator.  Because of his reach with other organizations, I did not hesitate assigning him projects that were cross functional.  Robert executed the projects successfully and constantly validated the high quality professional reputation of the support organization within the company.   Managing and working closely with Robert was a pleasure and I would not hesitate to work with him again. He is a true professional and I highly recommend him for any product management position."