Robin Berner Email & Phone Number

Costa Mesa, CA, US

California, United States

• Maintain oversight of the Northern California and Arizona regions, including customer care and employee performance.
• Coordinate and adjust the schedules and workflows for 2 teams with a total of 13 engineers; prioritize and delegate tasks based on strengths, preferences, and specialized knowledge.
• Oversee the prompt resolution of open issues within the service department, serving as an organizational representative and customer advocate in all external interactions.
• Calculate accurate estimates for future service jobs, demonstrating an understanding of industry/market conditions and the factors influencing pricing.
• Draft and proofread service report documentation; review billing metrics to ensure the attainment of monthly targets.
• Communicate with customers to schedule appointments with service engineers; perform post-service follow-ups to evaluate satisfaction and identify opportunities for improvement, leading to high retention and referrals.

Sydney, New South Wales, Australia

• Engaged with internal and external customers to assist them with vehicle rentals, delivering friendly and professional service in all interactions; promptly investigated and resolved any issues, complaints, or concerns.
• Supervised and directed the activities of a team of 20 employees based on rental vehicle demands and company goals.
• Completed performance evaluations based on productivity and quality metrics; offered individualized recommendations for professional development/upskilling and leadership/career advancement.
• Sustained high customer satisfaction through forward-thinking strategies with a focus on customer needs.
• Promoted clear and effective communication within the team, reducing miscommunications and minimizing missed deadlines.

Marl, North Rhine-Westphalia, Germany

• Conducted qualitative and quantitative analyses of the industrial water supply designed to function with specific machinery used in 18 surrounding companies; executed assays, documented results, and entered data into.
• Assessed product quality through physical and instrumental testing and evaluating the results against established parameters to ensure that they were within defined specifications.
• Collected and compiled data using Excel for submission to department leadership to inform planning, decision-making, and regulatory compliance efforts.
• Liaised with a diverse set of clients via phone and email to discuss results outside of the tolerance range or those that were abnormal, with the aim of protecting both the site and the customer.
• Contributed to weekly team meetings to anticipate obstacles, devise solutions, and strategize next steps.
• Led the training of apprentices to equip them with the skills needed for future occupational roles within the company.

Bachelor'S Degree, Theology/Theological Studies

Advanced Diploma In Leadership, Leadership