Richard Bocchinfuso Email & Phone Number

United States

As the Practice Director for Digital Innovation, I am responsible for contractual service engagements. Including vision, evangelism, execution, and oversight. Digital Innovation focuses on programmatic service delivery through automation, metrics and continuous improvement.Computacenter Digital Innovation focuses on three core operational areas:1. Customer Reliability Engineering (CRE) - These service engagements focus on building long-term partnerships with the Computacenter Expert Services team. Our collective focus here is to provide iterative service quality improvements through instrumentation, automation, operational elegance, proactive action, blameless postmortems, and continuous improvement. Think vitamins, NOT painkillers.2. Elastic Operations - These service engagements are shorter term engagements focused on addressing a specific operational need, maintaining or accelerating an initiative, addressing resource constraints or misalignment, etc. The Computacenter Digital Innovation team applies operational elegance to deliver services efficiently; this includes instrumentation, automation, proactive action, etc. Think painkillers, NOT vitamins.3. Data Center Infrastructure Management (DCIM) - Similar to Customer Reliability Engineering, but focused on large scale data center operations where N+N redundancy and infrastructure as code is pervasive. The DCIM offering is focused on management of the bare metal in the data center, allowing customers to exit the physical infrastructure management business. These services are metal focused, reactive and well defined; balancing cost, quality, and velocity while improving the mean time to repair (MTTR) and allowing customers to operate a private cloud with the same level of physical infrastructure touch they would have in the public cloud.The Computacenter Digital Innovation mission is to foster partnership by creating & delivering an elegant customer experience that improves over time.

As Director of Systems Engineering over a two year period, I built a world class pre and post sales organization. I was the primary pre and post technical sales support directly responsible for closing better the 65% of the overall corporate revenue in 2003. I was responsible for architecting and implementing many of Storability’s Fortune 500 customers. My daily activities consist of presenting to large scale customers both domestically and internationally, coordinating resources with the internal sales force and partners, architecting large-scale implementations, providing support for complex implementations, and managing customer expectations and deliverables. My ability to articulate the value proposition of Global Storage Manager helped make Storability a major contender in the ESRM space. As a respected member of the management team I was influential in driving the overall product strategy.

Responsible for the architecture, design, presentation and implementation of several large-scale enterprise storage solutions. MTI was a manufacturer of enterprise storage sub-systems, in addition, MTI provides integration of best-of-breed products to enhance the product line. As a respected employee at MTI, I spoke on behalf of MTI at industry conferences on various topics pertaining to enterprise storage. As the Director of Systems Engineering I spent 95% of my time with high profile accounts, designing storage solutions to solve business problems. During my tenure at MTI I received accolades from both executive management and customers. Many of my personal contributions yielded obvious returns for the corporation. I also served as mentor and manager to a team of engineers located throughout the country. I worked with customers with diverse applications, environments, and requirements on a daily basis.

Responsible for the architecture, design and implementation of all UNIX based systems and applications. Additionally, I was responsible for providing support to the Windows desktop developers. Acted as a technical mentor to a small team of 3 engineers. While at RPR the following are the projects I was involved in:- DEC UNIX / CA Ingres Database gnome project (Lead Engineer)- SGI IRIX / Molecular Engineering (Lead Engineer)- SUN Solaris / HP-UX Documentum project (Lead Engineer)- HP-UX / SAS (Lead Engineer)- IBM AIX / SAP administration

Post Graduate, Data Science

Master Of Science (Ms), Information Technology, Cybersecurity, 4.0

Activities and Societies: Phi Kappa Phi

Master Of Science - Ms, Computer Information Systems, 3.7

Bs, Computer Science

Activities and Societies: Delta Sigma Phi