Roman Bogdanov Email & Phone Number

Poland

Краков, Малое Польское Воеводство, Польша

Leading a team of Tech Specialists supporting Client products: Google Ads / Analytics / Tag Manager. Achievements:24 months of continuous excellent KPI deliveryLed and implemented two global internal projects that improved productivity by 20%, saving the client over $1 million annuallyExpanded team size from 16 to 40+ membersEscalation rate reduced to <1% annually due to cross department collaboration establishmentTeam attrition <2%, employee satisfaction rate >90% in 2023

Агломерация Кракова

Leading multiple teams (60+ direct reportees) of Review Specialists supporting Client product: YouTube (24/7 shift)

Krakow Metropolitan Area

Led a team of 60+ Review Specialists supporting Client product: Google Ads.Achievements:Successfully launched and led a new high-priority client service (Political Campaign Ads) across multiple locationsCreated and optimized a workflow management system resulting in >15% KPIs improvement, implemented across the entire projectTeam size expanded from 20 to 60+ members Coached 3 team members who got promoted to Team Lead roles

Cracow, Małopolskie, Poland

Main responsibilities:Online social media, web pages and advertising content review and evaluation in conjunction with a Client policy: Google Ads.Team Lead assistance with daily tasks

Cracow, Małopolskie, Poland

Main responsibilities:Evaluating online video content in conjunction with a Client policyEscalate violations of client policies using internal tools Maintaining a high level of quality in a team / across the project

Warsaw, Mazowieckie, Poland

Main responsibilities:First class customer support via phone / email, assistance with new / existing reservationsEscalation management of cancelled / delayed flightsConducting training session for new employees