-Manage a team of Customer Relationship Managers responsible for software sales and support-Provide customers training and consultation for Finale Inventory Inventory Management System (IMS)-Software onboarding for omni-channel E-Commerce companies, wholesalers and distributors-Manage software and process implementation with clients-Manage customer correspondence via email, phone, screenshare, and live chat-Contribute to the design and improvement of the software-Develop new customer relationships while maintaining existing relationships-Conduct feature release webinars to current and prospective clients-Contribute to customer Learning Center with articles and how-to videos

-Provide customers training and consultation for Finale Inventory Inventory Management System (IMS)-Software onboarding for omni-channel E-Commerce companies, wholesalers and distributors-Manage software and process implementation with clients-Manage customer correspondence via email, phone, screenshare, and live chat-Contribute to the design and improvement of the software-Develop new customer relationships while maintaining existing relationships-Conduct feature release webinars to current and prospective clients-Contribute to customer Learning Center with articles and how-to videos

Procured and implemented a warehouse management system (WMS) at company headquarters (Toronto) and rolled out to multiple warehouses across Canada. Team leader of a culture change initiative in switching from paper based system to WMSReduced purchasing and sales order lead time from 2-3 days to an average 1 hour or lessCreated and managed a new product purchasing strategy to decrease per unit product costs across multiple product categoriesCreated and built relationships with transport partners that resulted in an on average reduction in transportation costs of 20%Negotiated and managed facility upgrades for five facilities across Canada. On average increased storage capacity by over 25% in each facilityManage various projects that include public, private and government clientsManaged the procurement and maintenance of company assets (vehicles/equipment) and developed/managed a maintenance plan for these assetsTeam lead on several complex projects and initiatives, working with both employees and customers to optimize timelines and efficiency of service.

-Coordinate with suppliers to ensure the timely arrival of stock-Work with customers for special order retrofitting products-Coordinated with project managers to create a scheduled release of products required for installation of energy efficient lighting systems-Work with the warehouse to ensure products were received on time and available for projects

Managed the pick/pack/ship process for B2B/B2C and e-commerce sales. Reduced order lead times and multiple shipments that decreased annual transportation costs by an average of 10%Analyzed daily/weekly operational reports to identify needs and opportunities to drive positive results and held weekly meetings with managers/employees to communicate strategy/outcomesTeam Leader in two new store mass receiving projects. These projects were completed on time and within budgetImplemented new receiving/inventory control process that reduced product shrink/damages and created storing/shipping/counting efficienciesManaged and executed an ongoing project to train, develop and licence existing and new hires on power equipment. Increased new licenced equipment drivers by 40%

Coordinated with vendors to reduce end user wait times and back ordersTraining and development of incoming employees on products, processes and installations. Reported findings and growth of new employees to upper management/Human ResourcesObserve inventory fluctuations to ensure inventory levels did not fall below the minimum quantity required to satisfy customer demandQuality Control for truck load/unload process as well as driver routing

SuttonMed Systems is a company that provides an Electronic Health Record(EHR) to the professional and amateur sports industryResponsible for conducting extensive primary and secondary research in Athletic Health Management Systems (AHMS) Conducted research with existing customers to determine product effectiveness and identify product functionality opportunities Developed report highlighting industry competitiveness, website analysis, marketing opportunities and threats