Customer Service oriented. Consistent, timely delivery of high-quality work with an ability to prioritize tasks based on relative importance and urgency. Energetic and ability to work well with others in a team environment.Areas of expertise: MS Windows platform, hardware and software support on PC's, tablets, laptops and mobile devices. Server maintenance, LAN, WAN, Networking, Repairing laptops, cell, and other devices, Citrix, Telephony (Avaya, Polycom - PBX) including and creating Call Centre's, workflows, Vectoring, VoIP and remote VoIP softphones, Voicemail Technology (CallXpress), bluButler Administrator (recording software), Lotus Notes, MS Exchange, hands on experience with VDI, Security and Compliance, VMware, Audio Visual and Video Conference (setup and troubleshoot).Security: Encryption, user ID, Active Directory and IT Security Tech, Symantec, McAfee, AVG and Eset Compliance: Maintain audit logs on all tasks related to logical or administrative access management via ticket systemWireless Technology: setting up and maintaining (Linksys/Cisco Aruba and Apple) Involved in DRP (improvements and recommendations)Working with PC Tablets, Laptops (Incl. OSx and iOS) Smartphones Printers: (Networked and Local) including HP and Canon (Meap), Xerox, Toshiba and Ricoh, creating scanning capabilities nationwide (ShareScan software), setups and troubleshootingServer builds, deployments, troubleshooting, maintenance (Windows Server) as well as LAN, WAN, DHCP and IP.Backups (Symantec Backup Exec, Datto, and currently Veeam) Daily monitoring of HVAC within Data CentreReports: data, ongoing performance trackingLead Help Desk Analysts using HP Manager, SysAid, and Spiceworks ticketing softwareTechnical Lead in various IT projects (Hardware and software) Project Planning, Business and Cost AnalysisIT Technical Training and OrientationVendor Management Change Management