• Stopped an account take over attack first day on the role, protecting the client’s credit line• Mentored new-hire class on best practices on common and uncommon scenarios while handling phone calls• Correctly assessed risky situation involving a lawsuit from an authorized admin with the company they used to work for and partnered with leadership to get them removed from the account quickly.• Contributed to and created projects not within my job description, such as a VBA Userform tool for account notation and Salesforce topic hashtags to improve Knowledge article sorting in order to reduce in-call dead air and after-call-work.• Assisted corporate clients and internal associates with any issue related to their corporate credit card or account

The FDSS conducted research in the Yucatan Region on the social interaction and policy of different Mayan villages. I interned with FDSS as a translator and communications facilitator between the current president of the village and the lead researcher. I was also involved in the coordination and management of the conservation workshops, a 3 day planning session, collection of social and ecological data for assessments, and the logistical organization and management of field operations.