Ryan Boudreau Email & Phone Number

Guelph, Ontario, Canada

Guelph, Ontario, Canada

Toronto, Ontario

Q9 Networks acquired by Bell Canada, January 2017.

Toronto, Ontario

- Real-time monitoring and support of internal core network and customer managed services- Management of customer firewalls, load-balancers, switches and routers- Routinely modified ACLs, NATs, VPNs, VIPs, routes and various other configurations- DDoS protection monitoring, attack mitigation and impact analysis- Maintained large scale virtualized environments using VMWare and Citrix- Multi-vendor hardware support including troubleshooting, analysis, replacement planning and performance monitoring- Backups, data retention and restoration using CommVault and NetBackup- Monitoring, troubleshooting and escalation of data centre environment issues relating to power, temperature, humidity and hardware- General customer support related issues- Training of many new analysts

Toronto, Ontario

- Quality control on newly deployed and decommissioned services- Maintained annual rotation of maintenance on high-availability appliances- Customer, internal and service provider communication and maintenance notifications- Scheduling, planning and auditing of all internally performed maintenance- Oversight and tracking of the operating name changes for all customers- Ticket creation and tracking of 3rd party maintenance

Waterloo, Ontario

Student Co-op- Built, configured and supported multi-vendor test networks- Evaluated and reported on new hardware and software used in lab environments- Created and maintained internal documentation including configuration scripts and network diagrams- Coordinated with management and colleagues over the implementation of change releases and troubleshooting

Mississauga, Ontario

Student Co-op

Toronto, Ontario

Student Co-op