Brad Foust Email & Phone Number

Florida, United States

Working at Deseret Cattle and CitrusCompleted roll out of fiber optic internet to Ranch ResidentsWorked on a project to streamline and modernize collection of data and forms for Ranch Unit Managers to office managementCreated documentation and training on how to access and use Corporate Hardware and SoftwareAttamed weekly management meetings

Lake Mary, FL

Provide senior level support and mentoring for IT staff in the NSA region. Project Management: coordinating annual laptop upgrades for out of warranty machines, consolidating 300 user and computer accounts from child domain to parent domain, and updating and maintaining the asset database Purchasing: Working within the purchase request system to document.

Orlando, Florida Area

Provided senior level support to the daily operations of IT Service Desk, Operations, and Infrastructure. Systems Administration: Served as Exchange, OKTA, BOX, and Finesse administrator and subject matter expert (SME). Infrastructure POC: Supported the Voice, Network, System, and Client teams by serving as Infrastructure team’s point of contact (POC) for.

Orlando, Florida Area

• Supported ServiceNow’s largest customer support call center by analyzing, troubleshooting, and resolving technical problems. Managed Active Directory, VPN and RSA authentication, and installation/configuration of.
• Management: Served as stockroom manager; maintained/ordered supplies for new hires and damaged device repair.
• VPN Update: Updated VPN phones for Customer Support Organization under guidance of project manager and Voice Team.
• Technology Maintenance/Upgrades: Maintained and updated computers, servers, network hardware, and other multimedia and presentation equipment, including Cisco Telepresence SX20, SX70, SX80, and an assortment of.

Servicenow

Worked at ServiceNow

Ocoee High School

• Provided onsite support for 160 staff and 2,400 students, using 2,600 MacBook Airs, 200 desktops, and 12 servers. Responsible for equipment inventory, data backup, and researching, diagnosing, and identifying product.
• Project Management: Managed upgrade projects for workstations and servers, communicating with vendors and setting timeframes for software and hardware upgrades to ensure compliance with software standards.
• Leadership: Served as onsite team lead for campus-wide upgrade to a digital curriculum; developed processes for providing and repairing student laptops, updating computers within classrooms, and pushing lockdown.
• Training: Coached a seven-member student volunteer support team to complete simple break and fix diagnostic work.
• Software Management: Maintained software repository for Windows and Mac; oversaw implementation of repository for student and teacher Mac OS X devices; maintained and updated driver software and hardware firmware.
• Mac System: Standardized and updated software images on campus laptops using hand-built images and flash drives.

Maitland, Florida

Provided IT support in a non-tiered help desk environment for all US based LHH employeesMaintained a high level of ticket resolutionProvided client support for custom web applicationsSupported OCS and Outlook in a hosted Exchange environmentResponsible for creating and maintaining Win7 and XP imagesResponsible for adding employees to security groups as.

Orlando, Florida Area

Worked at LHH

Orlando, Florida

Provided onsite support for 700+ usersProvided onsite management for the backup media Maintained a high level of ticket resolutionProvided support for workstations, laptops, and gaming consolesProvided onsite support for the Data CenterResponsible for imaging PCsResponsible for user set-up and removals

Orlando, Florida Area

Worked at EA Tiburon

Orlando, Florida Area

Employed by AdroIT and worked at EA Tiburon

Walt Disney World, Orlando, Florida

• Provided direct installation, diagnostic, problem resolution, and maintenance/upgrades for all personal computer hardware, related devices, software, printing services, data protection/recovery, network services.
• PC Refresh: Collaborated with four-person team to bring refresh computer equipment to WDW; assisted team with PC refreshes, including imaging, installations, and configurations.
• End User Support: Assisted with troubleshooting, software installation, password resets, security tools, databases, and intranet sites; removed and replaced hardware; ensured program/data restoration; relocated user.

Provided Tier 2 IT Support for Siemens EnergyProvided escalation support of the Overseas Tier 1 Technicians Provided support for VPN and RSA authenticationFacilitated in the routing of trouble tickets to the proper departmentsAssigned user to Licensing groupsAssigned user to various Active Directory groupsDisabled and Enabled user accounts in Active.

Provided Tier 1 IT Support for Siemens EnergyAssisted user with troubleshooting and repairing their computer problemsAssisted users in resting their passwords for Windows, security tools, intranet sites, and varying databasesWould facilitate escalating problems to the proper peopleProvided over the phone support for all Siemens Energy employsUsed remote.

Orlando, Florida Area

Contract job, Worked for The Abreon Group

Prepared computer and sound equipment, and served as ongoing support for classes occurring simultaneously in multiple locations.Designed and presented sermon & music PowerPoint slides for multiple large weekly services. Set up lights and instruments with their respective cables.Independently operated sound, lighting, and media equipment for weddings.

Maintained and periodically troubleshot store computers, peripherals, and video game systemsReceived and processed game and DVD tradesDeveloped and maintained relationships with customers to encourage future patronage as well as immediate product sales

Bachelor Of Science - Bs, Information Systems Technology - Cyber Security Specialization

Associate Of Arts - Aa, General Studies

Computer Systems Technology, Computer Science

Education record