• Designed new architecture to replace legacy platform at a moderated pace. New design will allow internet scalability on AWS platform using API Gateway, Lambda, Elasticsearch, dynamodb, etc. Designed to keep data in sync between new stack and old stack to allow progressive replacement of legacy system through microservices approach.• Implemented Jenkins based parallelized test automation to streamline the CI process.• Restructured the engineering department into several teams including a Product, DevOps, Product Engineering and Solutions Engineering teams. • Pushed the adoption of standard coding patterns including test driven development, MVC, linted code and more effective code reviews. • Implemented standard workflows for feature design with chartering, storyboarding, estimating, progress tracking and prioritization.

• Lead several teams comprising ~20 developers and test engineers to build admin configuration, onboarding and billing platforms for a highly available SaaS OmniChannel call center application (PureCloud). Primary technologies in use include Angular 1.x, Angular 6, Ember and Knockout backed by services written in Node.JS, Java and Python as well as other common web frameworks and languages all hosted in AWS with autoscaling. • Acted as subject matter expert for technical questions, code reviews, and coach junior developers while actively participating in development of features, both front and back end.• Served as technical lead for many additional company-wide projects focused on coordinating the development efforts of multiple teams from diverse projects and technological solutions.• Researched and spiked different solutions for composing large web applications across many UI teams and disparate javascript frameworks (iframes, web components, etc).

• Recruited a team to build a comprehensive UI platform for the development of admin tools for the PureCloud SaaS product. Primary technologies include Angular 1.x and Ember as well as several back end technologies.• Acted as subject matter expert for all technical questions, reviewed PRs, and coached junior developers while also actively participating in development of features.• Collaborated and coordinated with other leads and Product Owners to develop system and software architecture and best practices for delivering elegant solutions with user experience, security, maintainability and scaling as primary concerns.• Designed and implemented a Virtual Reality app for touring remote locations via multiple connected 360 videos, which placed audio calls into a call center via WebRTC allowing support agents to view the tour in sync with the customer. Built for Android and web using Unity and threeJS and presented as part of the final keynote of the Interactions conference in 2016 to an audience of 2,000 customers.

• Full Stack JavaScript/Node.js engineer, working with many back and front end technologies.• Architected and built a highly scalable XMPP chat server in Node.js using Redis as a communications backplane and a MongoDB storage layer. This server used socket.io to deliver realtime chat, voip, and notification functionality to web, IOS and android over WebRTC with fallback to long polling for legacy browsers.

• Full stack developer for agilezen.com with a focus on back end development, architecture, infrastructure and application efficiency.• Sole operations / DevOps engineer for 20 machine infrastructure hosted in Amazon’s AWS on Ubuntu and Windows Server 2008.• Part of a 4-person development team responsible for building a project management tool with realtime updates using socket.io with a RabbitMQ messaging bus and a custom client-side MVC HTML5 JavaScript Framework written in CoffeeScript.• Maintained a legacy website written in .NET with a SQL Server database and ejabberd messaging.• Designed and developed a continuous deployment system to enable code pushes with zero website downtime.

• Network automation developer working primarily in java technologies as well as supporting legacy perl code.• Technical Lead for a multi-million dollar project to completely rework business processes for the entire Telecom Division including over 20 developers, all business units, and a team working remotely in India.• Won an “Inspiring Excellence” award for creating a one of a kind automation tool for a Voice Over IP vendor system, cutting processing time for that type of work from 4 hours to 15 minutes. • Worked primarily on enterprise level projects targeting specific business needs to improve company efficiency and integrate various business systems and teams consisting typically of 5 to 15 developers.• Sole designer and developer for several custom internal websites written in Java Server Faces.• Primary integrations developer and systems administrator for Metasolv (an Oracle product) hosted on 14+ Solaris servers running WebSphere, and primary SysAdmin for several Jboss servers hosting many JSF webapps.

• Responsible for network configuration of ISP circuits of many varieties (DSL, PON, SDI, voice switches, etc) in order to maintain the ISP network and provision customers.• Developed numerous web based software tools, primarily in PHP, that dramatically increased the efficiency of the team.