Richard Brookhart Email & Phone Number

•Enhancement of weekly newsletter including deployment of electronic distribution.•Design, execution and implementation of new website including obtaining domain name and posting site and daily upkeep and updates.•Design and production of all church publications, including weekly bulletin, promotional flyers, member directory, and yearly special group handbooks.•Streamlined member database to include real time contributions for tax purposes.•Upkeep of all computer, network and telecom systems.•Implementation of organization of facilities usage and planning.•Long-range planning for innovative solutions to maintain member records and office efficiency.

•Designed and Maintained Daily, Weekly, Monthly, and Quarterly Reports for executive review in order to determine profitability of daily operations. •Responsible for meeting quota for help desk tickets with timely, professional, and courteous resolution.•Presentation of employee benefits during new hire orientation.•Took on multiple projects, primarily responsible for research and deployment of electronic documentation system for archiving all business contacts as well as development of SharePoint server. •Responsible for overseeing the employee cell phone billing and chargeback for wireless overage usage, as well as assigning employee cell phones and maintenance of employee cell phones.•Responsible for set up and maintenance of all employee courtesy accounts.

•Responsible for resolution of inbound Customer telephone calls by logically troubleshooting Cox Video and Cox Digital Telephone Products. •Focus on efficiently and effectively resolving Customer concerns utilizing proper troubleshooting techniques and available resources to achieve first call resolution•Customer Satisfaction and to avoid unnecessary service calls.•Received multiple achievement awards for call center metrics.

•Professional IT Contractor for several local businesses (Logix Communications, DCI, & INTEGRIS Baptist Medical Center).•Developing innovative solutions for unique client challenges.•Evaluation of client’s hardware and software configurations.•Development and implications of upgrade strategies to minimize downtime.

•Provided training, supervision, and scheduling of all store employees.•Received merchandise, maintained active inventory, and monitored on-shelf stock to ensure product availability.•Assessed customer needs and assisted with product selection and purchase.•Maintained extensive product knowledge to provide quality customer service.•Reported daily sales, balance cash drawers, and prepared nightly deposits.•Multiple awards for sales gains and promoting customer satisfaction and loyalty.