Roxana B. Email & Phone Number

• Developed, executed and optimized marketing strategies to increase brand visibility and awareness. • Built and maintained WordPress websites, enhancing online presence for clients.• Created engaging and quality content, including website copy and social media content.• Designed and created promotional materials, including print ads and digital content using Adobe Illustrator and Canva.• Monitored and optimized marketing campaigns through Google Analytics, improving campaign performance.• Conducted market research and competitive analysis to identify business opportunities.

London Area, United Kingdom

• Managed guest reservations, ensuring accuracy and seamless customer experiences.• Collaborated with hotel departments to coordinate marketing activations and events.• Addressing and resolving customer concerns or issues promptly to enhance guest satisfaction.

London, England, United Kingdom

• Managed social media content, creating engaging video content and graphics to boost brand awareness.• Created high-quality content including articles, website copy and blog posts.• Coordinate events and on-site activations, ensuring their success. • Conducted data analysis to track campaign performance and inform marketing strategies.• Assisted with marketing collateral such as brochures, graphics, presentations, flyers and others.

London, England, United Kingdom

• Led short course recruitment, driving a 300% revenue increase through targeted marketing strategies.

• Exhibited leadership through the implementation of new procedures to improve operational efficiency.• Provided training and mentorship to new employees, enhancing team performance.• Collaborated with teams to ensure a smooth guest experience during marketing events and promotions.

• Coordinated special reception procedures for VIP guests, enhancing brand reputation.• Conducted market research for projects aimed at increasing customer retention and engagement.• Managed financial functions as a Night Auditor, ensuring accuracy in reports and data analysis.

London, United Kingdom

• Provided top-tier customer service, contributing to a positive brand image.• Supported marketing initiatives through customer interaction and feedback collection.• Trained new employees, fostering a knowledgeable and capable team.