Robert Madison Email & Phone Number

Chicago, Illinois, Us

Irvine, Ca, Us

Description: In my recent role, I spearheaded the management and successful execution of entire phases of software development and quality assurance, from conception, UI/UX, and specification creation to in-house and field validation. I ensured efficient management of all phases of customer support, including email, phone, and chat by developing and managing a customer support team. I critically analyzed feedback from the customers as well as leveraged the insights to incorporate changes into the products and services. I formulated and implemented a departmental budget of $3 million to support smooth workflow of daily activities.Highlights of accomplishment in this role include:• I built the largest automotive repair database to guide customers about upcoming maintenance and replacement of specific parts as well as add functionality for suppliers to sell the relevant parts and tools to the customers• I produced millions of dollars in secondary revenue. • I provided hands-on support in growing product offerings by designing, developing, maintaining, and improving eight new databases for automotive aftermarkets.• I generated additional revenue of $30 million for the company by helping number of retailers in setting up their in-store diagnostic business. • I recruited a team of 30+ specialists across four divisions, such as product management, software / mobile application QA, customer support, and data development by conducting interviews, arranging proficiency tests, and shortlisting eligible candidates.• I served as a team leader for launching number of mobile applications, such as RepairSolutions, RS2, CarMD Mobile, and Gauged.

Irvine, Ca, Us

I regularly interacted with managers to share information and best practices, strategize new products and projects, highlight project status, and track budgets and timelines. I identified skills gaps in employees, prepared training schedules, and instructed trainers regarding the areas of improvement. I established and implemented KPIs on a quarterly and yearly basis as well as tracked progress against the designed parameters. I supported all aspects of data development by designing and developing processes. I envisioned, developed, and improved the largest automotive fix database in the aftermarket.Highlights of accomplishment in this role include:• I played an integral role in reducing project time to market by identifying and addressing inefficiencies, improving work procedures, and expediting data processing functions.• I managed staff members, assessed performance, evaluated training needs, and conducted training sessions to improve productivity and efficiency.• I created all business rules for current database as well as defined inputs and outputs for each API call in the SDK developed for B2B data integration.

Irvine, Ca, Us

I utilized exceptional leadership acumen while planning and executing number of projects for the development of software, website, and data for both B2B and B2C audiences. I designed and developed the largest automotive fix database in the aftermarket. I onboarded a team of business analysts, data specialists, and program managers. I developed templates and requirements for various software, website, and data projects. I wrote user interface flows for Innova’s full line of diagnostic scanners.Highlights of accomplishment in this role include:• I created and administered a group of external SMEs to crowd-source data for B2B and B2C applications. • I conceptualized continuous improvement processes for ensuring faster data processing from multiple sources.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General

Associate'S Degree