R. Bruce Hyde Email & Phone Number

Troy, MI

Farmington Hills, MI

• IT Governance / Financial Management / Performance Management at Mercedes-Benz Financial Services
• Maintain Headcount information and provide Monthly Executive and Managerial reporting for the IT Department.
• Developed and implemented an IT Financial tool in Excel to streamline the reporting of Monthly Accruals and the development of the IT budget for staffing.
• Created a 2010 SharePoint Site for a Release Management Dashboard used to coordinate the quarterly change management process for code deployment and business validation of system changes in production, collaboration.
• Developed and Implemented a Clarity Time Tracking Project including Open Work Bench/Excel solution for Strategic projects and managerial reporting via Pivot Tables.
• Developed IT Performance Management Tools - CIO Dashboard and IT Scorecard in Tableau for Executives and Managers.

Novi, Michigan

• Manage a high profile mission critical application at Ryder with 12 developers.
• Manage Production Support and Quality by implementing a Production Support Tracking System in order to manage issues, collect metrics and work assignments.
• Implemented a transition from Production Support Tracking System to BMC Remedy Incident Management.
• Manage and schedule new customer implementations and enhancements to existing clients programs.
• Create and Consolidate monthly metrics for management review.
• Identified process improvements, developed, documented organizational processes with process flows, and implemented.

• Coached and mentored Project Managers in Project Management Best Practices per the IT Enterprise and Program Optimization group guidelines.
• Consolidated and created Monthly IT PMO Status Report for Enterprise Programs for review by Executive management
• Identified process improvements, developed and documented organizational processes, Job Aides, and Tools saving 80 hours per month
• Performed Pre-Conversion Assessments of existing global project plans and converted plans from Microsoft Project to Clarity
• Served as Subject Matter Expert, training Project Managers in enterprise global deployment of Clarity project management software

• Selected for special project based on expertise to consolidate weekly PMO status reports for recently acquired facilities.
• Monitored progress of IT Infrastructure project that converted two acquisitioned plants to Ford Infrastructure and Corporate Applications

• Performed Process Quality Assurance Audits against the Ford Solution Delivery and Application Operation Support Methodologies. Coached and Mentored Project Managers in the Ford Solution Delivery (Waterfall, Iterative.
• Developed and enhanced Process and Procedures within Solution Delivery Methodology resulting in enhanced efficiencies and productivity.
• Created departmental metrics for measuring productivity and forecasting.
• Developed Use Cases and User Interface Specifications for web based application.

• Managed team members. Planned, scheduled, and performed SQA Process Audits in infotainment, driver information, and telematics development areas
• Coached and mentored Auditors and Process Leaders in CMM / CMMI / Corporate goals and practices resulting in corporate Best Practices that would meet or exceed SEI audits.
• Participated in the Engineering Process Group initiatives related to obtaining CMMI Level 2 certification.
• Performed Standard CMMI Appraisal Method of Process Improvement - SCAMPI-CMMI (ARC)V1.1 Class B Compliant Appraisals and assisted in customer ISO15504 SPICE type audits in order to pre-assess program state prior to.

• Developed process improvements and policy within Software Development, Quality Assurance, Configuration Management Plans and Schedules.
• Developed Post Mortem (Lessons Learned) Report for a completed project.
• Transitioned from CMM Level 3 to CMMI Level 2 staged that entailed mapping existing procedure and templates previously certified at CMM (Level 3) to the CMMI (Level 2) staged process areas, define gaps and develop new.
• Supported Software Quality Assurance in the areas of Government Witness Testing, peer reviews, training materials, mentoring personnel in project management, scheduling techniques, and identify project risks.

• Managed Outsourcing Engagement from Project Management Office. Developed process improvements and policies, maintaining an interface and alignment with client's business objectives.
• Monitored program metrics, advising client of opportunities and risks.
• Developed, updated and reconciled work plans, reports and facilitated meetings.
• Acted as on-site Training Coordinator, mentoring junior staff member in Project Management.
• Designed, created, documented and implemented a Resource Skills and Training Tracking System.
• Developed process improvement by using an Excel workbook and macros to summarize data and reduce the time and effort expended on repetitive data collection taking SLA Reporting from 24 hours to 30 minutes.

• Managed Outsourcing Engagement for a high profile mission critical application ($2M/day loss if application was down). Managed a multi-site team of 8 people in a multi-vendor environment and monitored program metrics.
• Maintained an interface and alignment with client's business objectives by advising client of opportunities for Business continuity, improvements and risks; and developed work plans.
• Met or exceeded Service Level Agreements (SLA) consistently.
• Provided on-call production support that determined impact and root cause of problem in telecommunication infrastructure, database or application and delegated the incident to the proper vendor for corrective action.
• Monitored and administered security of database access.
• Participated in the Software Engineering Process Group.

• Managed Global Y2K Project Management Office. Monitored: project milestones, risk, contingency plans and policy, maintaining alignment with client business objectives, program metrics.
• Identified Risk and defined mitigation strategies.
• Deployed global enterprise level communications ensuring all parties were informed of Y2K status.

• Led Document Imaging Systems replacement project.
• Researched and developed a vendor list and prepared the Functional (FRQ) and Request for Information (RFI) documents.
• Coordinated and summarized the RFI's returned from the vendors for management review. Managed Export Traffic System Project.
• Analyzed, designed, programmed, maintained, and documented for a heavy truck manufacturing company (client's customer)
• Created Data and Process Models that designed a Report System that generated Export Documents (Commercial Invoice, Packing List, Dock Receipts, and 2nd Release).
• Supervised one programmer, tested the system, and prepared help documentation and installation instructions. Supported Freight Bill System Project.

Troy, Michigan

• Serviced Ford Motor Company as a Special Project Senior Analyst/Programmer. Major responsibilities:
• Maintain a menu-driven FOCUS Global Distribution (GDS) Management Reporting System
• Analyze various difficulties in data handling and recommended solutions for migrating GDS system data to Material Management Processing (MMP) sources via Teradata
• Analyze Export Customer Satisfaction Surveys to provide a summary of current positions and changes vis-à-vis benchmarks for management.
• Prepare business process and program specifications for the consolidator procurement, tracking shipments and inventory and the associated financial billing records.
• Map the data flows for the existing system by relating fields to DB2 entities for Phase II of GDS