Acting in budget management and control, CMDB/Inventory, management of indicators and implementing and optimizing processes in the Network area.

Company in the field of Technology Services, working in Service Desk, Management and operation of IT infrastructure, 24x7 Infrastructure Monitoring and Information Security.Initially working in the analysis and management of operations, aiming to identify opportunities for optimization/improvement in processes.• Assessment of Banco BV's Ultracritical Service operation proposing a solution for the structure, operation and necessary improvements

In search of opportunities to use my knowledge and experience in Management of Technology Service Contracts in the areas of Solutions, Innovation, Infrastructure, Service Desk and Operation and Support of Meeting Rooms.Committed to always identify opportunities for improvement, performance increase and cost reduction, through disruptive solutions using new technologies and using market frameworks.Leading motivated teams, focused on performance and directed professional development.

Audio and Video Operations Services (AV) company and AV Automation Solutions Provider.Responsible for the efficiency analysis of operations, aiming at monitoring the net profitability of the contracts and identifying opportunities for optimization / improvement in the current contracts. Management of allocated operations, evaluating the satisfaction of clients and allocated employees.RFP / RFQ analysis generating hot keys of the scope of service, technical visits to customers, elaboration of a list of questions / doubts, developing calculators for the elaboration of prices for commercial proposals and also drawings of service solutions for technical proposals.• Proposals for renewing current contracts, calculating contractual adjustments and evaluating new opportunities for contracts. Negotiation of readjustments and increase / decrease in scope with customers' Purchasing (Sourcing) areas, such as Itaú Unibanco, Banco Santander, Aquanima, and Banco Votorantim.• Interim accumulating the role of Commercial Manager since Sep / 2020, responsible for leading the Commercial team composed of 03 professionals and delivering results of R $ 6 million / year. Management through daily and weekly activity monitoring meetings, business proposals and prospecting, using Microsoft Dynamics as a CRM tool. Visits to customers, RFP’s studies and pricing of products, services and contracts (markup and profitability).

Responsible for the Operations area of the company's external clients, with clients in the portfolio of Banco Itaú Unibanco, Itaú BBA, Santander, Votorantim and Itausa with service contracts in the order of R $ 6.4 million / year. Composed team with 47 people scattered in the clients.• Implementation of Audio & Video Attendance Operation in the Santander Brasil customer with a team of 18 employees between Supervisor, Leaders and Attendance Technicians. Operation with more than 2,000 attendances distributed in 06 buildings, having of this total 200 attendances of support to video conference;• Mapping and optimization of the Itaú Unibanco Audio & Video support and maintenance operation, generating visibility of the operation and better management of the resources allocated in the client;

I am looking for opportunities to use my knowledge and experience in projects and management of Technology services in the areas of Solutions, Innovation, Infrastructure, Service Desk and Operation and Support of Meeting Rooms.A passion for always identifying opportunities for improvement, performance enhancement and cost reduction through disruptive solutions using new technologies (eg artificial intelligence, cognitive computing, chatbots) and using market frameworks (eg Scrum, Lean IT, Design Thinlking, UX).Leading motivated teams, focused on performance and directed professional development.

Responsible for: field service operation (N2) of 9,000 Wholesale Banking employees (Treasury, Brokerage, Asset, Private Banking, Investment Banking and Middle Market) and 104 retail bank locations, Video Conference and Telepresence operation with more of 158 end points in Itaú Unibanco and management of the N1 service with more than 13,000 calls / month with 75% retention, 97% of FCR - First Call Resolution and more than 3,000 field calls (N2).• Participation in the preparation and RFP process for choosing a new Service Desk supplier for Banco Itaú Unibanco, based on a 30% reduction in the costs of this service line and disruptive service models, using new technologies such as chatbots, cognitive computing and artificial intelligence;• With the need to expand our business and better serve our customers, we have implemented 16 new Middle Market poles in Brazil, with around 500 work positions and 50 meeting rooms in SP, MG, PE, PR, RS, SC , DF and GO, and each delivery generated an opportunity for greater profitability of existing customers, increased customer acquisition in the region and decreased the expenses with the bank's executives' displacement;• With a very large capillarity in Brazil (around 179 locations), I made a technology assessment service in Banco Itaú's regional offices, collecting unused equipment, retrofits in telecom and server racks, inventory of technology and identifying opportunities for improvement, bringing an estimated savings of R $ 600,000 in equipment at the end of the project;• I participated in all planning for the scope and initial deployment of technology infrastructure (PCFarms, workstations and structured network cabling) and Audio and Video automation of the FL3500 Building. The building has 1,900 work positions, of which 600 are critical for the business, 58 meeting rooms (investment in audio and video of R $ 10 million) and Corporate TV solution with more than 60 end points (R $ 1 million invested);

Responsible for the Service Desk project area in the Technology area of Banco Itaú BBA.• I carried out all the planning and implementation of the structured network cabling retrofit of the largest Latin American Treasury (300 positions) located at Av Faria Lima. There were more than 1,500 network points, with zero impact on the day-to-day operation and reduction of network connectivity incidents;• I coordinated the alteration of 800 hardware (workstations) in PCFarm of Itaú BBA with investment of about R $ 5 million in hardware and services, bringing great benefit as far as technological evolution and performance for employees;• I was responsible for defining the scope and implementation of technology infrastructure in Itaú BBA's more than 8 floors in the WTNU and ICON building (total of 1,750 positions).• I coordinated the migration of more than 3,800 Itaú BBA / Itaú Unibanco employees between the Group's buildings, as well as the retrofit of CPD's and Subsidiaries.

Operational Coordinator - Aymoré Financiamentos Jul2005-Dec2009Responsible for the management of the Contract of more than 1,500 positions of Call Center service (Operational Quality, Physical and Logical Structures of Attendance and monitoring of the Lines of Expenses related to the services) and also by the Service Center of Financeira Aymoré. Quantitative and qualitative APF in Call Center technology projects with CTI integrations.• I made the migration of Call Center provider of all Financeira Aymoré services and segmented the service in Recife-PE.• Black Belt (Six Sigma) Certification and Six Sigma Project Execution to Improve SLA Compliance.Business Executive - Aymoré Financiamentos Aug2002-Jun2005Prospecting of new financing intermediaries and proper integration with the Company's online systems. Portfolio monitoring and definition of strategies to leverage financing. I made a relationship with the main e-commerce players in Brazil (eg Submarino and Americanas) and attracted more than 1,000 proposals / month.

Participated in the implementation of the CDC financing simulator and capture of proposal on the site of the Ford Bank, Back Office of Credit Confection with automated interface with the Ford website, for treatment of credit proposals. Around 2,300 consumers of Internet credit granting, resulting in an approximate amount of US $ 1,200,000.

Prospecting and maintenance of new clients for the distribution of financial services (from financial institutions) and online payment solutions, as well as financing and checking account services;Main Results: Relationship with leading e-commerce players by providing and installing payment gateways.

Prospecting and maintenance of new clients for distribution of financial services;Main Results: Opening of current accounts PJ for the Central Agency (Paulista).

Trainee Program for Store Manager