• 15 + years phone/office-based customer & client relations, 8 years of healthcare insurance process and revenue cycle, 4 years Retail/Specialty Pharmacy, Prior Authorization & Leadership experience• Medical terminology, procedures, ICD-10, CPT and HCPCS codes• Microsoft office, multiple desktop applications and basic troubleshooting• Experience working newly approved FDA drugs & multiple drug therapies i.e., injectables, infusion drugs via Retail / Specialty pharmacy or medical plan.• Hardworking individual who values high performance, reliability, dependability, professionalism, first contact resolution and customer service with a smile.• Able to switch priorities based upon patient/ business needs• Able to maintain confidentiality in accordance w/ HIPAA, office policies and procedures• Strong leadership, analytical & effective problem-solving, flexible & adaptable to change• Highly organized, efficient time management, attention to detail, multitasking & quick learner• Self-starter, independent or team worker, strong communication skills & great listener• AHIP certified; experienced with Medicare insurance products• Active License: Resident Florida Health Insurance License 240 Health Issued: 07/31/2015